Glenn Watson
Onyx,CA
Summary
Raft Guide with extensive experience on the kern river, recognized for enhancing participant engagement and safety. Skilled in raft maneuvering and relationship building, I consistently achieved high post-trip ratings by fostering strong client connections and delivering exceptional service. Committed to continuous improvement and outdoor education, ensuring memorable experiences for all guests.
Overview
2
2
years of professional experience
Work History
Raft Guide
White Water Voyages
Kernville, CA
03.2021 - 08.2021
- Facilitated group dynamics, enhancing participant engagement and teamwork.
- Coordinated logistics for multi-day rafting adventures, optimizing schedules and routes.
- Mentored new guides on operational best practices and customer service standards.
- Implemented feedback mechanisms to improve trip experiences and participant satisfaction.
- Collaborated with fellow guides to develop effective team dynamics for efficient trip execution.
- Built and established positive relationships with patrons, team members and supervisors.
- Instructed participants on proper paddling techniques and safety protocols.
- Conducted pre-trip equipment checks, maintaining gear quality and readiness.
- Ensured guest safety by conducting thorough pre-trip briefings and demonstrating proper use of equipment.
- Contributed to company''s positive reputation through consistently receiving high ratings on post-trip evaluations.
Raft Guide
Mountain River Adventures
Kernville, CA
03.2019 - 2021
- Led rafting trips, ensuring safety and compliance with regulations.
- Instructed participants on proper paddling techniques and safety protocols.
- Conducted pre-trip equipment checks, maintaining gear quality and readiness.
- Assisted in risk assessment and emergency response planning for excursions.
- Continually improved personal guiding skills by participating in ongoing professional development opportunities.
- Educated guests about local wildlife, plant life, and history during trips, enhancing their overall experience and appreciation for the natural environment.
- Increased repeat business by fostering strong relationships with clients and maintaining exceptional service standards.
- Ensured guest safety by conducting thorough pre-trip briefings and demonstrating proper use of equipment.
- Enhanced customer satisfaction by providing safe and enjoyable rafting experiences.
- Contributed to company''s positive reputation through consistently receiving high ratings on post-trip evaluations.
Education
High School Diploma -
Kern Valley High
Lake Isabella, CA05.2021
Skills
- Physical fitness
- CPR training
- Outdoor cooking
- Raft maneuvering
- Strong work ethic
- Problem-solving
- Customer assistance
- Problem-solving abilities
- Excellent communication
- Flexibility
- Relationship building
- Food service
Timeline
Raft Guide
White Water Voyages
03.2021 - 08.2021
Raft Guide
Mountain River Adventures
03.2019 - 2021
High School Diploma -
Kern Valley High