Glenn Weldon
Canfield,OH
Summary
Service & Operations Professional with an extensive background in high-volume call centers and e-commerce management. Expert in analytical problem-solving and active listening, with a proven track record of navigating complex proprietary CRM systems and dual-monitor setups to resolve customer issues. Dedicated to enhancing the customer experience through clear communication and personalized solutions that drive loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
E-commerce Business Owner
Ez Essentials
01.2021 - 12.2022
- Proactively troubleshot customer inquiries and order fulfillment issues, resolving technical and logistical problems efficiently to ensure high satisfaction and repeat business.
- Managed end-to-end operations, including purchasing, sales, and digital marketing, while maintaining accurate customer account records and transaction data.
- Navigated digital platforms and e-commerce tools daily to manage inventory and resolve account discrepancies in a fast-paced, self-directed environment.
- Provided tailored product recommendations by utilizing active listening and market research to identify customer needs and enhance the overall user experience.
Server
Double Bogey's Bar & Grill
01.2021 - 07.2022
- Provided high-volume customer support, utilizing active listening to analyze guest needs and deliver tailored recommendations, consistently driving repeat business.
- Efficiently managed POS transactions and order processing while navigating fast-paced peak periods and resolving service issues proactively.
- De-escalated challenging situations with patience and empathy to maintain high satisfaction levels under pressure, similar to a high-volume call center environment.
- Built long-term customer loyalty through clear communication and a relationship-focused approach, ensuring a best-in-class service experience.
Insurance Agent
Purely Insurance Solutions
09.2017 - 10.2020
- Provided consultative insurance sales and guidance in both call center and in-person environments, managing portfolios across multiple insurance carriers.
- Resolved customer inquiries with high urgency, leveraging technical knowledge to answer complex coverage questions and troubleshoot policy issues.
- Navigated dual-monitor setups and proprietary CRM systems to manage 20+ insurance carrier platforms simultaneously, ensuring precise account updates and data integrity.
- Performed risk assessments to identify client needs and recommend appropriate coverage, demonstrating strong analytical and problem-solving skills.
Insurance Sales & Customer Service
Various Employers (AIS, Allstate, Answer Financial)
08.2005 - 08.2017
- Navigated dual-monitor setups and proprietary CRM systems to manage 20+ insurance carrier platforms simultaneously, ensuring precise account updates and data integrity in high-volume environments.
- Resolved complex coverage and billing inquiries within high-volume call centers, utilizing active listening to provide tailored insurance solutions.
- Streamlined payment processing and account management, ensuring accuracy and enhancing customer retention in fast-paced settings.
- Cultivated long-term client trust by proactively solving problems and multitasking across diverse account portfolios.
Education
High School Diploma -
Oxnard Adult School
Oxnard, CASkills
- Analytical troubleshooting
- Experience with integrated CRM solutions
- High-capacity task management
- Integrated system operation
- Complaint resolution
Timeline
E-commerce Business Owner
Ez Essentials
01.2021 - 12.2022
Server
Double Bogey's Bar & Grill
01.2021 - 07.2022
Insurance Agent
Purely Insurance Solutions
09.2017 - 10.2020
Insurance Sales & Customer Service
Various Employers (AIS, Allstate, Answer Financial)
08.2005 - 08.2017
High School Diploma -
Oxnard Adult School