Glenn Wicker
Revere,MA
Summary
licensed Plumber with 43 years of experience in plumbing system installation and maintenance. Consistently exceeds expectations for customer satisfaction and responds quickly to emergency situations. Enjoys and excels at mentoring apprentice plumbers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Journeyman Plumber
Tradesman International
Newton, MA
01.2020 - 01.2023
- Using blueprints, laid out scale drawings of pipe systems and supports.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Modified piping systems with task-specific tools to complete preventive maintenance.
- Recommended measures to improve maintenance methods and equipment performance.
- Verified and gathered measurements to determine proper piping sizes.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
- Inspected installed systems using hydrostatic testing or pressure gauges.
- Reviewed blueprints and building codes to determine details and procedures for work.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
- Estimated time and material costs to include in project plans.
- Created estimates for customers regarding cost of labor and materials needed for repair or installation projects.
- Adhered to local building codes while performing installations or repairs in residential and commercial buildings.
- Supervised staff and evaluated work performance.
- Cut and fit pipes to established measurements.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Journeyman License State of Ma.
Cape Cod Plumbing School
Braintree, MA02-2004
High School Diploma -
Portsmouth West High School
West Portsmouth, OH05-1977
Skills
- Custom Plumbing Systems Specialist
- Codes Compliance
- Drainage Systems Repair
- Basic Math Aptitude
Certification
- Ma. State Journeyman License 27224 Issued 5/1/2005
Timeline
Licensed Journeyman Plumber
Tradesman International
01.2020 - 01.2023
Journeyman License State of Ma.
Cape Cod Plumbing School
High School Diploma -
Portsmouth West High School
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