Summary
Overview
Work History
Education
Skills
Timeline
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Glenn Wiggins

Olathe,KS

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

7
7
years of professional experience

Work History

Implementation Coordinator

Storable
01.2020 - Current
  • Monitored progress of multiple projects simultaneously, ensuring milestones were met and addressing any issues that arose.
  • Established strong relationships with clients, fostering collaboration and trust throughout the life cycle of the project.
  • Facilitated training sessions for team members on new software tools and methodologies, boosting overall efficiency within the organization.

Implementation Consultant

Paycor
01.2018 - 01.2020
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.

Client Success Manager

Optiv
12.2016 - 11.2017
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
  • Streamlined communication between clients and internal teams for smoother project execution.
  • Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.

Education

Associate of Arts - Healthcare Administration

University of Phoenix
Tempe, AZ
10.2014

Skills

  • Software Implementation
  • Project Leadership
  • File Management
  • Project Management
  • Software configuration
  • User Training
  • Customer Service
  • Attention to Detail
  • Technology Implementation
  • MS Office
  • Project management software
  • Relationship Building

Timeline

Implementation Coordinator

Storable
01.2020 - Current

Implementation Consultant

Paycor
01.2018 - 01.2020

Client Success Manager

Optiv
12.2016 - 11.2017

Associate of Arts - Healthcare Administration

University of Phoenix

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Glenn Wiggins