Summary
Overview
Work History
Education
Skills
Software And Systems
Certification
Work Availability
Timeline
Generic
Glenn Wiggins

Glenn Wiggins

Olathe,KS

Summary

Results-driven Implementation Specialist with over 8 years of experience leading end-to-end SaaS implementations, client onboarding, and cross-functional project coordination. Skilled at aligning software solutions with business needs, delivering client training, and driving adoption across diverse industries. Demonstrated success in streamlining processes and enhancing customer satisfaction through effective project management and solution delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Implementation Coordinator

STORABLE
01.2020 - 01.2025
  • Managed tactical resource plans for over 100 clients monthly through the implementation process.
  • Coordinated end-to-end onboarding for self-storage business clients.
  • Assigned specialists to client engagements to balance utilization, planning targets, and skills alignment.
  • Identified and implemented process improvements to enhance departmental performance.
  • Led client training initiatives to enhance user onboarding experience.

Time and Attendance Implementation Consultant

PAYCOR
01.2018 - 01.2020
  • Transitioned clients from legacy HCM systems to Paycor solutions.
  • Acted as primary contact for clients during implementation, handling escalations and setting expectations.
  • Partnered with backend teams to ensure accurate system configurations.
  • Conducted testing and resolved data discrepancies to ensure software functionality.
  • Delivered system walkthroughs via phone and web-based sessions.

Client Success Manager

OPTIV
12.2016 - 12.2017
  • Oversaw full-cycle onboarding for cybersecurity solution clients.
  • Developed project schedules and tracked deliverables across internal and external teams.
  • Held regular project status meetings and communicated progress to stakeholders.
  • Cultivated client trust through consistent communication and support.

Education

Associate of Arts - Healthcare Administration

University of Phoenix
Tempe, AZ

Skills

  • Project leadership
  • Project management
  • Software implementation
  • Cross-functional coordination
  • Software configuration
  • Requirements gathering
  • Organizational skills
  • Verbal and written communication
  • Multitasking Abilities
  • Self motivation

Software And Systems

  • Microsoft Office Suite
  • Rocketlane
  • Salesforce
  • Confluence
  • Slack
  • Zoom
  • JIRA
  • HCM Systems

Certification

  • ITIL Certified - 2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Implementation Coordinator

STORABLE
01.2020 - 01.2025

Time and Attendance Implementation Consultant

PAYCOR
01.2018 - 01.2020

Client Success Manager

OPTIV
12.2016 - 12.2017

Associate of Arts - Healthcare Administration

University of Phoenix

Similar Profiles

CREATE PROFILE