Glenn Williams
San Jose,USA
Summary
Hardworking and reliable professional with a strong background in ASL interpretation and public service. Offering exceptional interpersonal and soft skills. Highly organized, proactive, and punctual, with a team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Client Services Technician
County of Santa Clara, Social Services Agency
San Jose, CA
11.2023 - Current
- Provided technical support for client inquiries and service requests.
- Registered and processed public benefits applications (Medi-Cal, CalFresh, General Assistance).
- Maintained accurate documentation of client interactions and service outcomes.
- Trained new staff on software systems and customer service protocols.
- Provide ASL interpretation for dead/hard of hearing clients
- Efficient operation of a variety of standard office machines.
Clerk II, ASL Interpreter
County of Alameda
03.2016 - Current
- Interpreted conversations, instructions, inquiries, and meetings for deaf or hard-of-hearing clients.
- Clarified issues related to the meanings of words, concepts, practices, or behaviors.
- Defined the translation needs of over 200 clients.
- Evenly distribute applicable caseloads to social workers in various units.
- Performed a wide range of clerical duties, including intake, case routing, scanning and retrieval, and data entry.
Peer Counselor/Information & Referral Specialist
Center for Independent Living
08.2011 - 03.2016
- Planned service activities to promote community interaction, such as travel training and peer support groups.
- Provided emotional support to individuals navigating independent living challenges.
- Assisted clients in developing personalized goals for independent living success through client-specific Independent Living Plans.
- Collaborated with local organizations to promote awareness of disability rights.
- Maintained accurate records of case notes and client progress reports.
Education
Diploma in Audio - Audio Engineering
SAE Expression
Emeryville, CA12.2022
Graduate Certificate - Environmental Engineering
Laney College
Oakland, CA05-2012
Graduate Certificate - Business Administration And Management
Keystone Job Corps Center
Drums, PA06-1999
High School Diploma -
Olney High School
Philadelphia, PA06-1998
Skills
- Excellent written and oral communication skills
- Fluent in American Sign Language, county-certified
- Proficient in MS Word, Excel, PowerPoint, and various database management software
- Adaptable professional
- Exceptional customer service abilities and typing skills, 45 WPM
Timeline
Client Services Technician
County of Santa Clara, Social Services Agency
11.2023 - Current
Clerk II, ASL Interpreter
County of Alameda
03.2016 - Current
Peer Counselor/Information & Referral Specialist
Center for Independent Living
08.2011 - 03.2016
Diploma in Audio - Audio Engineering
SAE Expression
Graduate Certificate - Environmental Engineering
Laney College
Graduate Certificate - Business Administration And Management
Keystone Job Corps Center
High School Diploma -
Olney High School
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