Glenn Wills

Department Head Supervisor

Home Depot

Riverdale

06.2010 - 12.2021

Developed strategies to increase sales and customer satisfaction.
Assessed current processes and identified areas of improvement in order to increase overall efficiency within the department.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Provided leadership during times of crisis or change in order to maintain productivity levels.
Identified areas for process improvement within the department through feedback from staff members.
Collaborated with senior management on long-term strategic planning initiatives.
Managed daily work assignments of subordinate staff members, while ensuring timely completion.
Planned and led team meetings to review business results, and communicate new and ongoing priorities.
Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality, and conformance.
Enforced safety rules and other policies to protect employees, and minimize company liability.
Developed and maintained relationships with key customers, and team members.
Mediated conflicts between employees, and facilitated effective resolutions to disputes.
Produced thorough, accurate, and timely reports of project activities.
Monitored inventory levels, ensuring optimal stock, and minimizing waste.
Created a culture of empowerment and innovation for employees to promote engagement.
Modeled supportive leadership qualities, motivating staff to achieve department goals, and promoting staff participation and team building.
Coordinated with other departments to ensure the successful completion of projects.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Balanced workloads to meet targets without overtaxing employees.
Oversaw merchandising and display efforts, enhancing product visibility and appeal.
Cultivated a talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Implemented customer service standards, ensuring high levels of customer satisfaction.
Ensured compliance with applicable laws, regulations, and organizational standards.
Developed and implemented departmental goals, objectives, policies and procedures.
Fostered a positive and inclusive work environment, promoting teamwork, and collaboration.
Kept the department on target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends, and prepared reports for management.
Resolved customer inquiries and complaints requiring management-level escalation.
Enforced departmental policies, procedures and state and federal laws.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supervised, trained, and developed team members, enhancing their performance and professional growth.
Handled shift overstock, restocking and inventory control.
Trained employees on proper and safe use of equipment and tools.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Maintained positive working relationship with fellow staff and management.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Summary

Overview

Work History

Customer Experience Manager

Department Head Supervisor

Education

High School Diploma -

Skills

Accomplishments

Timeline

Customer Experience Manager

Department Head Supervisor

High School Diploma -

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