Glenn Wilson
Nashville,TN
Summary
Results-driven and customer-focused Roofing Sales Professional with 6 months of experience in residential and commercial roofing solutions. Adept at building strong client relationships, conducting accurate inspections, and driving revenue growth through effective sales strategies. Skilled at providing tailored roofing solutions while ensuring exceptional customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Roofing Salesperson
Music City Roofers
06.2024 - Current
- Consulted with residential clients to assess roofing needs, conduct thorough inspections, and provide detailed estimates.
- Generated new business through door knocking, prospecting, cold calling, referrals, and lead follow-ups.
- Delivered persuasive presentations on roofing materials, solutions, and warranties to ensure informed client decisions.
- Maintained a closing rate of 40%, exceeding sales targets and contributing to team success.
- Coordinated with project managers and installation crews to ensure smooth project execution and customer satisfaction.
- Developed a pipeline of leads and tracked project success using administrative tools (e.g. Salesforce, GAF Project, Hover, CompanyCam).
Network/Firewall Engineer
HealthStream
04.2021 - 06.2024
- Responsible for the adaptation and scalability of a wide area network architecture comprised of 3 datacenters (1 local and 2 remote) and 4 sites (1 local and 3 remote).
- Engineered and maintained the hardware/software of multiple Internet Routers (Extreme), MPLS Switches (Cisco), Core Switches (Extreme and Cisco), Access Switches (Cisco), Firewalls (Palo Alto), and Wireless LAN Controllers (Cisco).
- Thorough experience in configuring, deploying, and troubleshooting Palo Alto Next Generation Firewalls (models PA-5520, PA-3220, PA-820, PA-440, and PA-220), including migrations from Cisco ASA firewalls to Palo Alto firewalls.
- Extensive knowledge on leveraging Palo Alto firewall features, including APP-ID, User-ID, Content-ID, GlobalProtect, Security Profiles, Dynamic Groups, High-Availability, IPSec VPN Tunnels, Routing, Policies, QoS, and NATting.
- Successfully managed network operations by utilizing administrative tools including Solarwinds, Solarwinds Server, Panorama, Radius Server, Wireshark, Gigamon, SecureCRT, Putty, Active Directory, and ServiceNow.
- Aided System Engineers and IT helpdesk by facilitating network alterations in order to optimize server traffic and enhance endpoint device functions.
Network Engineer
Jacobs Engineering
12.2019 - 04.2021
- Accountable for the management and logistics of a wide area network architecture encompassing 4 separate network enclaves covering 1 local site and 2 remote sites.
- Operated and sustained equipment including 4 routers, 4 distribution switches, over 200 client switches, approximately 60 UPS devices and 4 encryption devices.
- Successfully regulated network functions by exercising administrative tools including Solarwinds, Putty, Cisco ISE, Cisco Call Manager, Cisco Unity, and Cisco Prime.
- Supported local IT helpdesk by troubleshooting and ensuring authentication of end-devices including computers, VoIP phones and printers.
Senior Network Advisor
Army
08.2012 - 12.2019
- Designated for the prestigious position of Senior Network Advisor for the Crisis Response Force of the Middle East.
- Simultaneously managed 4 network enclaves comprised of 5 satellite dishes & modems, 40 Toughbook machines, 5 Cisco routers & switches, 4 encryption devices, 10 VOIP phones and 4 printers in a highly stressful environment.
- Performed constant analysis of network functions and implemented tailored designs that resulted in 100% connectivity of network attached devices.
- Administered change management to network configurations in order to adapt to an ever-expanding network.
- Responsible for over $5 million in equipment with 0% loss.
- Briefed senior Military officials detailing several technologies needed for mission success.
- Implemented security policies throughout the workplace and managed the update of information assurance training.
- Created and managed over 60 personnel accounts
- Responsible for the management and destruction of COMSEC keys and devices.
- Built and maintained documents such as Microsoft Word, Excel, and PowerPoint through the SharePoint system.
- Responsible for training and mentoring over a total of 50 junior personnel.
- Performed 2 levels above pay grade when chosen to be the senior manager of a communications company.
- Operations supervisor for the Crisis Response Force which included movement operations to and from overseas assignments.
Education
Bachelor of Science - Computer Information Technology
Austin Peay State University
Clarksville, TN08.2022
Skills
- Roofing Systems Knowledge: Shingles, Metal, Flat, TPO, EPDM, and Slate
- Sales & Lead Generation
- Roof Inspections and Estimates
- Negotiation and Closing Deals
- Customer Relationship Management (CRM)
- Strong Communication and Presentation Skills
- Market Research and Competitive Analysis
- Project Coordination and Follow-Up
- Troubleshooting
- Maintenance
Certification
- PALO ALTO CERTIFIED NETWORK SECURITY ENGINEER (PCNSE)
- CISCO CERTIFIED NETWORK PROFESSIONAL ENTERPRISE (CCNP)
Awards
- ADVANCED PERSONNEL MGMT COURSE - DISTINGUISHED LEADERSHIP GRADUATE
- ARMY AND NAVY COMMENDATION AWARD FOR MERITORIOUS SERVICE
Timeline
Roofing Salesperson
Music City Roofers
06.2024 - Current
Network/Firewall Engineer
HealthStream
04.2021 - 06.2024
Network Engineer
Jacobs Engineering
12.2019 - 04.2021
Senior Network Advisor
Army
08.2012 - 12.2019
- PALO ALTO CERTIFIED NETWORK SECURITY ENGINEER (PCNSE)
- CISCO CERTIFIED NETWORK PROFESSIONAL ENTERPRISE (CCNP)
Bachelor of Science - Computer Information Technology
Austin Peay State University
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