Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenna Besnoff

Dalton,MA

Summary

Accomplished professional with a proven track record at Central Berkshire Regional School District, adept in relationship building and computer skills. Excelled in enhancing patron satisfaction and streamlining operational processes, demonstrating a commitment to efficiency and team collaboration. Achieved significant improvements in service delivery by leveraging expertise in event planning and data management.

Overview

38
38
years of professional experience

Work History

Elderly Caregiver

Home Instead of the Berkshires
11.2015 - 05.2020
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Speech Language Assistant

Central Berkshire Regional School District
09.2004 - 06.2016
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Librarian

Town Of Windsor MA
09.1996 - 01.2002
  • Catalogued and organized books, materials and other documents for proper library management.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Researched and acquired new library materials to maintain updated library collection.
  • Trained and supervised library staff, volunteers and other personnel.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
  • Promoted library services and resources through public relations initiatives and community outreach.

Sales Associate

Agway
03.1998 - 07.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Windsor Post Office

USPS
08.1997 - 09.1998
  • Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
  • Managed the processing of incoming mail, ensuring accurate sorting, scanning, and distribution within designated timeframes.
  • Implemented inventory control measures to maintain adequate stock levels of postage supplies and materials.
  • Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
  • Collaborated with team members to ensure smooth daily operations and consistently met performance goals.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to finding solutions that satisfied all parties involved.
  • Streamlined package sorting and distribution processes for timely mail delivery.

Senior Center Coordinator/Arts and Crafts Teacher

Blackstone Valley Community Action Program
01.1982 - 06.1986
  • Entered data, generated reports, and produced tracking documents.
  • Maintained accurate records of participant attendance, facility usage, and financial transactions for streamlined reporting and analysis.
  • Coordinated with external vendors to secure necessary resources for events, ensuring timely delivery and cost-effective solutions.
  • Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
  • Ensured compliance with local regulations and requirements pertaining to licensing or permits related to facility use or programming.
  • Maintained a clean and inviting facility by coordinating regular cleaning schedules with janitorial staff.
  • Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
  • Organized special events such as workshops or guest speakers that aligned with center goals while fostering community involvement.
  • Coached employees through day-to-day work and complex problems.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Utilized proactive communication abilities to resolve employment-related disputes.

Education

No Degree - Reading Teacher Education

Massachusetts College of Liberal Arts
North Adams, MA

Bachelor of Arts - Art Major, Anthropology Minor

Rhode Island College
Providence, RI
05.1978

Skills

  • Computer Skills
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • File and Record Keeping
  • Basic Mathematics
  • Schedule and calendar management
  • Event Planning
  • Data Confidentiality
  • Project Support
  • Mail Sorting and Distribution
  • Professional and mature
  • Proofreading
  • Mail handling
  • Report Writing
  • Team Collaboration

Timeline

Elderly Caregiver

Home Instead of the Berkshires
11.2015 - 05.2020

Speech Language Assistant

Central Berkshire Regional School District
09.2004 - 06.2016

Sales Associate

Agway
03.1998 - 07.2000

Windsor Post Office

USPS
08.1997 - 09.1998

Librarian

Town Of Windsor MA
09.1996 - 01.2002

Senior Center Coordinator/Arts and Crafts Teacher

Blackstone Valley Community Action Program
01.1982 - 06.1986

No Degree - Reading Teacher Education

Massachusetts College of Liberal Arts

Bachelor of Arts - Art Major, Anthropology Minor

Rhode Island College

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Glenna Besnoff