Glenna Jones
Wilmington,NC
Summary
Medical Billing and Coding Specialist with 20 plus years of providing administrative and patient support in multiple medical office settings. Advanced knowledge of private insurance processes and codes.
Overview
15
15
years of professional experience
Work History
Coder I
CHA
05.2021 - Current
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Coded Observations and Inpatient Professional Services at average rate of 17 per hour.
Business Office Representative/Senior Medical Coder
NHRMC Neurology & Rheumatology
09.2016 - 05.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Utilized company's accounting systems to review reports and prepare assessments.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Implemented new coding procedures that reduced mistakes and simplified processes.
- Coded Observations and Inpatient Professional Services at average rate of 17 per hour.
Front Desk Coordinator/Medical Coder
NHRMC Urgent Care
02.2013 - 09.2016
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Correctly coded and billed medical claims for both urgent care facilities.
Front Desk Receptionist/Medical Coder
Onslow Oncology
06.2009 - 02.2013
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed medical records to select appropriate coding sequences.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Education
CPC - Medical Insurance Coding
Cape Fear Community College
Wilmington, NC10.2022
Bachelor of Science - Business Human Resources Management
Liberty University
Lynchburg, VA05.2022
Associate of Applied Science - Medical Office Assistance
Liberty University
Lynchburg, VA04.2017
Skills
- Medical Coder
- Insurance Billing
- Data Entry
- Problem Solving
- Verbal and Written Communication
- Epic Systems
Timeline
Coder I
CHA
05.2021 - Current
Business Office Representative/Senior Medical Coder
NHRMC Neurology & Rheumatology
09.2016 - 05.2021
Front Desk Coordinator/Medical Coder
NHRMC Urgent Care
02.2013 - 09.2016
Front Desk Receptionist/Medical Coder
Onslow Oncology
06.2009 - 02.2013
CPC - Medical Insurance Coding
Cape Fear Community College
Bachelor of Science - Business Human Resources Management
Liberty University
Associate of Applied Science - Medical Office Assistance
Liberty University
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