Glenna Livingston
Johnstown,PA
Summary
Dedicated Human Services professional promoting a 20-year career providing exemplary support and assistance in diverse populations. Interviewing clients to ascertain needs demonstrating compassion to facilitate successful outcomes, and having in-depth knowledge of county programs, procedures, and policies have given me the tools to be successful serving in the Human Services profession.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Management Counselor
Community Action Partnership of Cambria County
Johnstown, PA
02.2005 - Current
- Identifies eligible participants for community services programs, interprets standards and guidelines to potential clients.
- Performs client intake duties to include interviewing clients, certifying eligibility, completing applications and updating client databases for agency programs.
- Answers phones and directs all calls appropriately, including providing resource referrals to other agencies/services.
- Develops, implements, & assists in monitoring case management services for the Housing Assistance programs.
- Provides specialized group and individual case management counseling sessions.
- Provides basic budget counseling.
- Maintains accurate records of all counseling sessions according to agency standards.
- Conducts clients' self-sufficiency needs assessments and completes contracts as required by CAPCC.
- Develops individual detailed treatment plans for each case management client to include services as needed.
- Counsels and refers participants to other appropriate supportive services within the agency and throughout the county.
- Maintains current knowledge on programming requirements of the Medical Assistance Transportation Program (MATP) standards and guidelines, MATP ops memos and eligibility codes.
- Conducted and Facilitated two housing programs for Cambria County through CAPCC. The HAP program and the ESG Rapid Rehousing Program.
- Runs MATP EVS software to verify client eligibility.
- Schedules clients MATP transportation trips in special software in a timely manner.
- Completes all necessary documentation as required including all necessary reports to supervisor at the beginning of each month.
- Participates in required meetings, trainings, community meetings and outreach events as directed by Supervisor.
- Identifies and solves problems/and or develops alternative solutions.
- Handles confidential and sensitive information on a regular basis.
- Coordinate with other organizations, sharing common resources to obtain a common goals.
Family Services Specialist
Head Start of Cambia County
Johnstown, PA
02.2004 - 09.2005
- Recruited and enrolled children.
- Acted as a Parent Advocate when needed, especially at IEP meetings.
- Developed a plan for parent involvement that coordinates activities and encouraged involvement of parents in policy making decisions.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Collaborated with community partners to develop resources for families in need of housing or financial assistance.
- Conducted home visits to assess family needs, provided guidance and support, and developed service plans for each family.
Education
Bachelor of Science - Social Work
California University of Pennsylvania
California, PA12-2007
Associate of Science - Human Services
Pennsylvania Highlands Community College
Johnstown, PA12-2003
Skills
- Client Advocacy
- Case Management
- Needs Assessment
- Records Management
- Referral Coordination
- Community Outreach
- Documentation and Reporting
- Data Entry
- Conflict Resolution
- Community Resources
- Home Visits and Inspections
- Case Documentation
- Decision-Making
- Organization and Multitasking
- Problem-Solving
- Positive Attitude
- Case Management Tracking
- Emotional Awareness
Certification
- Received CAPCC's 10th Annual, Dorothy G. Lewis Staff Award. This award recognizes the outstanding contributions of a staff member who has dedicated exceptional dedication and commitment to the Agency's mission. The award is named after Dorothy G. Lewis, who was a dedicated employee for over 20 years.
References
References available upon request.
Timeline
Case Management Counselor
Community Action Partnership of Cambria County
02.2005 - Current
Family Services Specialist
Head Start of Cambia County
02.2004 - 09.2005
Bachelor of Science - Social Work
California University of Pennsylvania
Associate of Science - Human Services
Pennsylvania Highlands Community College
Similar Profiles
Eric SantosEric Santos
Housing Specialist II at Riverside County Community Action PartnershipHousing Specialist II at Riverside County Community Action Partnership
Genoveva ToribioGenoveva Toribio
Center Supervisor at Community Action Partnership Of San Luis Obispo CountyCenter Supervisor at Community Action Partnership Of San Luis Obispo County
Cherie OswaldCherie Oswald
Home Visitor - Parents as Teachers at Community Action Partnership Of Lancaster CountyHome Visitor - Parents as Teachers at Community Action Partnership Of Lancaster County
Patrick PenrodPatrick Penrod
Cook/Prep Cook/Dishwasher at The Wine Loft on Franklin (Stonebridge Brewing Co.)Cook/Prep Cook/Dishwasher at The Wine Loft on Franklin (Stonebridge Brewing Co.)
Logan KasperLogan Kasper
Cashiering Support Specialist at RobinhoodCashiering Support Specialist at Robinhood