Glenna Ramsey
Murrells Inlet,SC
Summary
Friendly and professional administrative assistant prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
32
32
years of professional experience
Work History
Front Desk Receptionist
Atlantic Urology Clinics
08.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Coordinated communication between doctors, patients, and staff to enhance service delivery.
- Maintained accurate patient records and documentation in compliance with HIPAA regulations.
- Coordinated with hospital staff to effectively schedule surgeries and procedures.
Front Desk Receptionist
Grand Strand Health and Wellness
06.2022 - 08.2023
- Managed daily check-in and check-out procedures for 30–60 clients, ensuring a friendly and welcoming environment.
- Managed scheduling for chiropractic visits.
- Confirmed patient insurance details and handled financial transactions promptly.
- Maintained accurate patient records and ensured confidentiality in compliance with HIPAA.
- Handled appointment bookings, patient inquiries, and follow-up calls using a multi-line phone system.
- Assisted chiropractor with administrative support including new patient intake forms and chart preparation
- Balanced daily cash and credit card transactions accurately.
- Sent appointment reminders via phone, text, or email to reduce no-shows
- Maintained clean and welcoming front office and waiting area
- Fostered a calm and friendly environment to support patient comfort and satisfaction
Scheduler/Float
Tidelands Health
10.2021 - 06.2022
- Assist patients in effective scheduling of imaging procedures
- Maintain patient satisfaction
- Work within the department as a team to provide the best assistance
Assistant Preschool Teacher/Substitute
St. Peter’s Lutheran School
09.2019 - 06.2021
- Assist Head Teacher with daily lessons and care
- Work as team member with school staff, church staff and parents
- Set example of Christian and professional ethics
- Maintain & adapt the environment to continually enhance a safe, appropriate environment for learning
- Provide developmentally appropriate activities with a strong academic emphasis for the growth of the entire child
School Transportation Supervisor
Morris-Union Jointure Commission
03.2001 - 05.2016
- Supervise team of 2 Dispatchers, 100 drivers, and 50 Bus Attendants.
- Coordinated with 29 School Districts to implement joint transportation strategies.
Cardio-Pulmonary Technician
Summit Medical Group
02.1993 - 03.2001
- Conduct EKG’s, stress testing, lung capacity testing
- Prepare and position patients for testing
Education
New Jersey Real Estate License - undefined
Certificate - undefined
School Transportation Supervisors
06.2006
Certificate - EKG Technician
Morris County Vocational School
05.1995
General Studies - undefined
County College of Morris
09.1990
Diploma - General and Office studies
Parsippany Hills High School
06.1989
Skills
Patient Scheduling & Check-In/Out
Insurance Verification
Medical Terminology & HIPAA Compliance
Phone Etiquette & Multi-Line Systems
Appointment Reminders & Follow-Up
Office Administration & Data Entry
Timeline
Front Desk Receptionist
Atlantic Urology Clinics
08.2023 - Current
Front Desk Receptionist
Grand Strand Health and Wellness
06.2022 - 08.2023
Scheduler/Float
Tidelands Health
10.2021 - 06.2022
Assistant Preschool Teacher/Substitute
St. Peter’s Lutheran School
09.2019 - 06.2021
School Transportation Supervisor
Morris-Union Jointure Commission
03.2001 - 05.2016
Cardio-Pulmonary Technician
Summit Medical Group
02.1993 - 03.2001
New Jersey Real Estate License - undefined
Certificate - undefined
School Transportation Supervisors
Certificate - EKG Technician
Morris County Vocational School
General Studies - undefined
County College of Morris
Diploma - General and Office studies
Parsippany Hills High School
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