Glenna Weatherford
Batavia,OH
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
General Manager
Woodspring Suites
Fairfield , OH
11.2023 - 06.2024
- Coordinated weekly staff schedule to accommodate needs of hotel.
- Administered new hire paperwork and maintained employee files.
- Managed budget and expenditures, supplies and renovations and drove operations.
- Conducted daily meetings with all departments to discuss arrivals, special requests and operational challenges.
- Evaluated current and planned occupancy levels.
- Managed labor and property expenses.
- Optimized room rates to gain maximum occupancy figures.
- Negotiated rates with corporate entities related to extended stay contracts.
- Made recommendations for salary and wage increases based on performance reviews.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Responded to and resolved guest issues
- Completed thorough opening, closing and shift change functions
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees.
- Input and confirmed reservations for guests.
- Oversaw product development initiatives from concept through completion stages.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Oversaw recruiting, interviews and new employee hiring.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Verified customer credit to establish payment method for accommodations.
- Scheduled space or equipment for special programs, meetings and conferences.
Assistant General Manager
Homewood Suites Hotel
Milford, OH
12.2021 - 11.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Collaborated with other departments within the organization to coordinate projects.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Identified customer needs and delivered relevant product solutions and promotions.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Monitored competitor activity and market trends to stay competitive.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
Operations Manager
Homewood Suites by Hilton Milford Ohio
Milford, OH
05.2019 - 12.2021
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer
- Completed thorough opening, closing and shift change functions
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees
- Built and maintained productive relationships with employees.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Oversaw recruiting, interviews and new employee hiring.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified customer credit to establish payment method for accommodations.
- Scheduled space or equipment for special programs, meetings and conferences.
Executive Housekeeper
Homewood Suites by Hilton Milford Ohio
Milford, Ohio
12.2017 - 12.2019
- Inspected and evaluated physical condition of establishment to submit recommendations to mana
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
- Prepared and distributed assignment sheets to assigned staff.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Returned vacant rooms to occupant-ready status
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts
- Rendered detailed and timely cleaning services while working in fast-paced environment
- Communicated with customers about requests for additional supplies or cleaning services.
- Communicated with maintenance team on damages to repair.
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Housekeeper
Homewood Suites by Hilton Milford Ohio
Milford, OH
10.2016 - 11.2017
- Vacuumed floors and dusted furniture
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to clean under and around
- Employed deep-cleaning techniques
- Emptied wastebaskets and disposed of soiled linens
- Removed finger marks and smudges from doors, frames and glass partitions.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily
- Maintained well-stocked and well-organized service carts
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and org
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education
High School Diploma -
Deer Park High School
Cincinnati, OH05.1986
Skills
- Training and Development Skill
- Team Leadership Strength
- Business Operations Background
- Business Development
Timeline
General Manager
Woodspring Suites
11.2023 - 06.2024
Assistant General Manager
Homewood Suites Hotel
12.2021 - 11.2024
Operations Manager
Homewood Suites by Hilton Milford Ohio
05.2019 - 12.2021
Executive Housekeeper
Homewood Suites by Hilton Milford Ohio
12.2017 - 12.2019
Housekeeper
Homewood Suites by Hilton Milford Ohio
10.2016 - 11.2017
High School Diploma -
Deer Park High School
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