Glenna Wilson

• Contributed to diversity initiatives by assisting with recruitment efforts that targeted underrepresented groups within the workforce.
• Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
• Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities.
• Collaborated on the development of company-wide training programs that improved employee performance, job satisfaction, and overall productivity.
• Collaborated with department managers to identify staffing needs and develop strategies for filling open positions.
• Organized employee engagement events to foster team-building and strengthen relationships among staff members.
• Developed effective onboarding materials to ensure new hires quickly acclimated to company culture and expectations.
• Assisted with benefits administration, ensuring accurate enrollment information and timely processing of changes.
• Maintained up-to-date personnel records, safeguarding confidential information and ensuring compliance with employment laws.
• Managed employee compensation plans.
• Managed employee relations issues, facilitating open communication and fostering positive workplace environments.
• Mediated conflicts between employees when necessary by effectively addressing concerns through impartial investigations and resolutions.
• Supported HR initiatives by creating informative materials such as newsletters, policy updates, and company announcements.
• Entered information for 200 employees into the employees staff list.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Structured compensation and benefits according to market conditions and budget demands.
• Fostered positive work environment through comprehensive employee relations program.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Recruited top talent to maximize profitability.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Participated in developing organizational policies that adhered to legal requirements while promoting a positive work environment for all employees.

• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Coordinate the activities of the different departments t keep the plaza running smoothly.

- Manage the plaza's finances and budget and prepare the quarterly/yearly financial statements.