Glenn David LOVING
Tarpon Springs,United States
Summary
As an encouraging and analytical problem-solver, I possess a unique set of skills that contribute to effective team building, leadership, and motivation. With an exceptional aptitude for customer relations and relationship-building allows the ability to establish strong connections with clients. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated approach to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Guest Service Maintenance Manager
The Buccanner Hotel and Resort
01.2021 - 02.2022
- I was directly responsible for the daily scheduling of all general maintenance tasks for the resort, as well as, direct supervision of 27 employees on multiple schedules.
- Managing, training time keeping, staff meetings, subcontractor interaction and problem solving, OSHA program implementation, safety meetings on a daily basis, customer relations, and an emergency personnel for disaster preparedness and response.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Supervised employee performance, preventive maintenance, and safety.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Collaborated with other departments to verify completion of maintenance tasks.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Project Manager
Contential Construction and Engineering
01.2020 - 01.2021
- I was directly responsible for 7 different job locations with a direct and indirect work staff of over 50 employees
- I oversaw Hotel reconstruction, concrete pours, government housing reconditioning, all types of blueprints reading from electrical to plumbing to steel construction, budgeting, personnel assignments, hiring and terminating employees, interaction with various subcontractors, project management personnel from multiple companies that I was responsible for interacting with on the different job sites, and an Air force building ground work implementation.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
MT III Operator With Mechanical Tasks
Phillip Morris USA
06.2000 - 07.2019
- OSHA safety Representative in the manufacturing center
- Proficient machine operator with needed mechanical skills and minor, routine, and repetitive tasks as related to machine operation and safety
- Team leader for each assigned Bay
- Sanitation inspector, Subject matter expert in machine operations, and employee relations
- Machine certified Peer Trainer
- I was qualified to operate over 14 types of machinery and instruct new operators on the use of those machines.
- Inspected machine parts with measuring tools.
- Conducted inspection of in-process or finished product.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Performed inspections and routine maintenance on equipment.
- Performed quality checks to identify finish discrepancies.
- Fed raw materials into machines.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Kept accurate records of defective units or products.
- Assisted with equipment startups and machine installation tasks.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Drafted reports detailing machine production outputs and material quantities.
- Fed raw materials and components into semi-automated machines according to production needs.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
Owner
Old Dominion Construction
06.1994 - 08.2015
- Owned, ran a Residential and commercial construction company
- I was responsible for hiring, job coordinating, blueprint reading, safety training, book keeping and in general everything related to owning a company
- Also, I directly interacted with all applicable local and state officials with any and all needed and necessary requests and requirements.
- Directly oversaw 67 full time employees over 8 different job sites throughout Richmond Va.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Improved team productivity by introducing innovative project management tools and techniques.
- Expanded business into new markets,
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
OSHA Trainer, Ground Supervisor, Heavy Equipment Operator
Recchi/Condotte
09.1999 - 05.2000
- I was responsible for all ground operations on the Pier 13 & 14 job site
- I did all the ground rigging for crane lifts
- I also operated the D4 Bulldozer, the LULL extended boom forklift, backhoe, forklift, track hoe, and 30-ton rubber tire crane operation
- I was responsible for every load of concrete that entered the area, I made sure the loads were properly mixed not only for the slump but also the chemical additive for the concrete, also I did all of the required concrete load testing after the concrete was cured and imputed all the results in the system for state and federal review
- I was responsible for the daily safety meetings for both piers, inspection of all equipment including all safety equipment
- Training all new employees on the safety rules and required regulations for the job-site
- I was also responsible for the interaction not only with any State or Federal Safety officials up to and including OSHA for any accident that occurred, but also the in-person briefs for job status updates with all the owners and associated partners for the project
- I worked with people from all over the world to help implement the needed daily assignments, blueprint reading, material accusation, and problem solving for the area.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Identified and recommended staff for key positions and departments.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Operated range of heavy equipment on regular basis with advanced skill.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Documented equipment usage and maintenance to enable tracking history and maintain accurate records
- Remove debris and leveled ground to prepare job sites for construction projects.
- Read blueprints and understood technical drawings.
- Assessed work sites daily for potential hazards.
- Employed bulldozers, loaders and backhoes for construction projects.
- Loaded and unloaded construction materials on site.
- Followed safety protocols while operating machinery.
- Inspected and maintained heavy equipment used in construction projects.
- Operated heavy equipment to move large quantities of dirt and debris.
- Transported materials and equipment to and from construction sites.
- Used cranes and hoists to move large objects.
Master Carpenter
Kellog Brown and Root Dupont Spruance Plant
09.1998 - 08.1999
- Preformed construction tasks at the Dupont site up to and including; Working on the line 7 Pentane Gas center
- Construction of roof and wall reinforcement
- Confined space entry, repertory instruction in all faces including SCBA (self-contained breathing apparatus)
- Reading of industrial plans as it pertains to repairing and relocating buildings and storage areas
- Working in acid trenches, and construction of any necessary and needed areas, also concrete removal and installation.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Read and interpreted blueprints to follow specifications of projects.
- Measured, drilled and sawed materials to perform successful home improvements.
- Measured materials to determine sizes and quantity required for construction project.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Built and hung custom doors and frames.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Inspected buildings to identify repair needs.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Measured, cut and installed drywall, paneling and other materials.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Read and interpreted blueprints and construction documents to determine project directives.
- Safely operated electric cordless and hammer drills and cutting torches.
- Installed insulation, trim and other finishing touches.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Assembled and installed furniture and cabinetry.
- Specialized in foundations, framing and finish carpentry.
- Repaired damaged doors, windows and other structures.
- Cut and shaped materials to meet outlined measurements.
Insulator/Asbestos
Brown and Root Dupont Spruance
12.1990 - 05.1994
- Installation of all types of insulation products; Tim-matt, Perlo, Kylo, rock wool, fiberglass, etc
- I also made the metal pipe line, and soft pad coverings required in an industrial application
- I was also a licensed asbestos remover, and later became an asbestos supervisor.
- Applied and handled insulating products such as foam, fiberglass and cloth with mud.
Petty Officer 2nd Class
U.S.Navy
12.1986 - 02.1990
- Executed tactical operations with accuracy and control.
- Handled administrative requirements, maintained records and submitted operational reports.
- Analyzed intelligence reports and identified potential tactical threats.
- Coordinated activities of subordinate personnel to support mission success.
- Directed tactical operations in complex and challenging environments.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Monitored and assessed mission progress and provided updates to command.
- Communicated with command centers to develop and execute tactical plans.
- Trained and mentored personnel in combat operations and tactics.
- Devised and implemented battle plans to achieve tactical objectives.
- Prepared and delivered investigative reports and briefings.
- Led team in developing strategic plans to meet operational objectives.
- Planned and coordinated tactical movements of personnel and equipment.
Education
Some college (no degree) - International Business
University of Phoenix
VA, United StatesTechnical or occupational certificate - Work place compliance
John Tyler Community College
VA, United States03.2007
Technical or occupational certificate - Hazardous Materials
Brown And Root Dupont Spruance Plant
VA, United StatesProfessional degree - Heavy Equipment
Brown And Root, Dupont
VA, United StatesProfessional degree - Powered lifts and transportation devices
Altria Powered Industrial Equipment
VA, United States08.2019
Technical or occupational certificate - Instructor of Carpentry
National Center for Construction Education and Research/University of Florida
FL, United States07.2000
Professional degree - OSHA Safety Inspecter, and Trainer
Recchi America, Conditte
RM, Italy04.2000
High school diploma or equivalent -
Lee-Davis High School
VA, United States07.1987
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Business Administration
- Policy Implementation
- Negotiation
- Budget Control
- Business Development
- Business Planning
- Key Performance Indicators
- Financial Management
- Expectation setting
- Contract Management
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Relationship Building
- MS Office
- Good Judgment
- Process Improvement
- Active Listening
- Interpersonal Relations
- Schedule Management
- Employee Development
- Project Planning
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Administration and Reporting
- Self Motivation
- Shift Scheduling
- Reliability
- Adaptability
- Performance reviewing
- Idea Development and Brainstorming
- Team building
- Analytical Thinking
- Problem-solving abilities
- Onboarding and Orientation
- Budget Management
- Analytical Skills
- Business Analysis and Reporting
- Task Prioritization
- Technical Proficiency
- Cost Control
- Schedule oversight
- Emergency Response
- Professionalism
- Preventive Maintenance
- Team Collaboration
- Interpersonal Communication
- Written Communication
- Budget Administration
- Interpersonal Skills
Accomplishments
- Documented and resolved minor routine and repetitive tasks which led to quicker maintenance resolutions.
- Achieved positive by completing preventive maintenance with accuracy and efficiency.
- Supervised team of 27 staff members.
- Collaborated with team of 27 in the development of continual education and trainning.
- Achieved planned goal through effectively helping with establishing OSHA standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved compliance by introducing CMMS for maintenance tasks.
Affiliations
ACECF - Grant making member
Availability
Permanent, Presidential Management Fellows, Full-time
References
Joey Palma, 804-652-9128, jmlp26@aol.com
Certification
- CM - Certified Manager Certification
- Licensed General Contractor - 1995-2015
- Construction Education, NCCER - 1994-2010
- Asbestos License - 1990-1995
Timeline
Guest Service Maintenance Manager
The Buccanner Hotel and Resort
01.2021 - 02.2022
Project Manager
Contential Construction and Engineering
01.2020 - 01.2021
MT III Operator With Mechanical Tasks
Phillip Morris USA
06.2000 - 07.2019
OSHA Trainer, Ground Supervisor, Heavy Equipment Operator
Recchi/Condotte
09.1999 - 05.2000
Master Carpenter
Kellog Brown and Root Dupont Spruance Plant
09.1998 - 08.1999
Owner
Old Dominion Construction
06.1994 - 08.2015
Insulator/Asbestos
Brown and Root Dupont Spruance
12.1990 - 05.1994
Petty Officer 2nd Class
U.S.Navy
12.1986 - 02.1990
Some college (no degree) - International Business
University of Phoenix
Technical or occupational certificate - Work place compliance
John Tyler Community College
Technical or occupational certificate - Hazardous Materials
Brown And Root Dupont Spruance Plant
Professional degree - Heavy Equipment
Brown And Root, Dupont
Professional degree - Powered lifts and transportation devices
Altria Powered Industrial Equipment
Technical or occupational certificate - Instructor of Carpentry
National Center for Construction Education and Research/University of Florida
Professional degree - OSHA Safety Inspecter, and Trainer
Recchi America, Conditte
High school diploma or equivalent -
Lee-Davis High School
Similar Profiles
Myat Pwint PhyuMyat Pwint Phyu
Housekeeping Laundry Attendant at Fourseasons Hotel Landaa Giraavaru resort HotelHousekeeping Laundry Attendant at Fourseasons Hotel Landaa Giraavaru resort Hotel
Kalyan KarkiKalyan Karki
Assistant Executive Housekeeper at The Ville Casino resort, Hotel Resort AccommodationAssistant Executive Housekeeper at The Ville Casino resort, Hotel Resort Accommodation
AKASH KUMAR BURMANAKASH KUMAR BURMAN
Assistant Banquet Manager at Hotel Vijan Mahal Hotel & ResortAssistant Banquet Manager at Hotel Vijan Mahal Hotel & Resort
Garrett DarterGarrett Darter
Department Supervisor at Lowes Home ImprovmentDepartment Supervisor at Lowes Home Improvment
Marsha CampbellMarsha Campbell
RN, M/S-Tele; ICU at Kindred St PetersburgRN, M/S-Tele; ICU at Kindred St Petersburg