Glenn E. Kinley

Managed staff members assigned to catering events; provided guidance on proper procedures for setup and cleanup operations.

• Set up banquet tables with appropriate linens, china, glassware, silverware, condiments, and decorations.
• Monitored inventory levels throughout shift.
• Greeted customers upon their arrival at the bar; took orders accurately while providing helpful suggestions when requested.
• Handled customer complaints professionally and courteously.
• Ensured each guest was served courteously, quickly, and efficiently.

• Communicated regularly with supervisors regarding progress of projects and completed tasks.
• Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
• Established professional working relationships with staff from various levels.
• Developed positive customer relationships through friendly greeting and excellent service.