Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
ADDITIONAL QUALIFICATIONS
Timeline
BusinessDevelopmentManager

Glenn E. May

Middleburg,FL

Summary

Diligent professional with robust background in pre-sales engineering, and customer success. Excelling in designing and proposing technology solutions that meet client needs. Proven success in driving project deliverables and fostering client relationships. Demonstrated expertise in technical presentations and problem-solving.

Overview

24
24
years of professional experience

Work History

Pre-Sales Engineer

Peer Software
05.2019 - 11.2019
  • Partnered with Account Executives to deliver pre-sale technical discovery, product demonstrations, and proof-of-concept support for enterprise clients
  • Led technical scoping sessions and designed custom integrations to align solutions with unique client infrastructure and business requirements
  • Collaborated with federal, commercial, and enterprise clients to address complex infrastructure challenges and compliance requirements
  • Captured detailed product feedback and contributed to product roadmap improvements by collaborating closely with engineering and product development teams
  • Delivered value-based demonstrations that resulted in shortened sales cycles and improved conversion rates

Senior Customer Engineer

ExaGrid
07.2014 - 05.2019
  • Managed a portfolio of 120+ customers across commercial and federal markets, driving renewals and retention through strategic technical support and relationship management
  • Delivered comprehensive technical onboarding, training programs, and ongoing support for SaaS-based data protection solutions
  • Proactively identified and surfaced expansion opportunities, contributing to revenue growth and customer lifetime value
  • Served as primary technical advisor during customer escalations, product optimization discussions, and infrastructure planning sessions
  • Built and maintained strong relationships with IT operations teams, enhancing platform adoption through expert guidance, best practices, and continuous education
  • Achieved consistently high customer satisfaction scores and renewal rates through proactive support and strategic guidance

Senior Solutions Integration Specialist / Technical Support / Project Manager

EMC Corporation (now Dell EMC)
01.1996 - 01.2014
  • Led complex integration projects and provided technical support for federal clients implementing secure, scalable data storage deployments
  • Delivered comprehensive onboarding support, created technical documentation, and conducted training sessions for clients navigating major infrastructure changes
  • Managed end-to-end project delivery while ensuring compliance with federal security standards and enterprise uptime requirements
  • Collaborated across multiple departments including Sales, Engineering, and Professional Services to ensure client expectations were consistently met
  • Maintained expertise in enterprise storage solutions, backup systems, and disaster recovery implementations
  • Successfully delivered projects on time and within budget while maintaining strict compliance and security standards

Education

Bachelor of Science - Computer Science

Central New England College of Technology
Worcester, MA

Skills

  • Customer Success Platforms: Salesforce CRM, Zendesk, Customer Success Management Tools
  • Integration & APIs: REST APIs, iPaaS Platforms, Solution Architecture, Platform Integration
  • Technologies: AI Technologies, SaaS Platforms, Data Protection Solutions, Cloud Infrastructure
  • Data & Reporting: Microsoft Access, Data Analytics, Performance Reporting
  • Methodologies: Technical Discovery, Proof-of-Concept Development, Solution Scoping
  • Customer engagement
  • Solution selling
  • Sales support
  • Product demonstration
  • Technical presentations
  • Proposal development
  • Technical requirements
  • Proof of concept
  • Post-sales transition
  • Problem-solving
  • Sales presentations

CORE COMPETENCIES

  • Pre-Sales Engineering and Technical Discovery
  • Customer Success Management and Retention
  • AI and Marketing Workflow Alignment
  • Mid-Market and Commercial SaaS Engagements
  • Value-Based Product Demonstrations
  • Solution Architecture and Integration Scoping
  • Customer Enablement and Training
  • API Integration and iPaaS Implementation
  • Cross-Functional Collaboration (Sales, Product, Marketing)
  • Stakeholder Management (C-Suite to Practitioner Level)
  • Federal and Enterprise Compliance Requirements
  • Project Management and Technical Documentation

ADDITIONAL QUALIFICATIONS

  • 25+ years of experience in technical customer-facing roles
  • Proven success in federal, commercial, and enterprise market segments
  • Strong background in SaaS, cloud infrastructure, and data protection technologies
  • Expertise in AI technology implementation and workflow optimization
  • Track record of successful cross-functional collaboration and stakeholder management
  • Experience with complex technical implementations and integration projects

Timeline

Pre-Sales Engineer

Peer Software
05.2019 - 11.2019

Senior Customer Engineer

ExaGrid
07.2014 - 05.2019

Senior Solutions Integration Specialist / Technical Support / Project Manager

EMC Corporation (now Dell EMC)
01.1996 - 01.2014

Bachelor of Science - Computer Science

Central New England College of Technology

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Glenn E. May