Glennette Rodrigue
Springfield,TN
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Achieved significant improvements in productivity and service quality by leveraging staff training and development, and task delegation skills.
Overview
17
17
years of professional experience
Work History
Assisant Manager
Arbys Resturant
08.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Hollingsworth Oil Company
10.2012 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Shift Manager/Key Holder
McDonald's
03.2008 - 10.2012
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Education
Associate of Science - Business Management
Tennessee State University
Nashville, TNSkills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Task Delegation
Workload Management
Timeline
Assisant Manager
Arbys Resturant
08.2018 - Current
Store Manager
Hollingsworth Oil Company
10.2012 - 08.2018
Shift Manager/Key Holder
McDonald's
03.2008 - 10.2012
Associate of Science - Business Management
Tennessee State University
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