Glennis Chapman

• Prepared specifications, solicited bids, approve subcontracts
• Communicated effectively with owners and on-site associates.
• Evaluated and recommended changes in construction management strategies
• Developed, review, submit budgets.
• Implemented systems to improve process efficiency and reduce project duration
• Conducted routine quality audits to ensure that work was progressing per specifications and initiated corrective actions
• Obtained building and specialty permits from local jurisdictional agencies
• Read plans and blueprints and communicated them to workers
• Prepared regular interval progress reports
• Guided and directed third-party inspectors through project construction, commissioning, and closeout
• Determined project schedule, which included sequence of all construction activities

• Developed written plans and obtained customer consent to proceed
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
• Established and oversaw department budgets for expenditures, materials, and labor
• Collaborated with customers to discuss service needs and offer available solutions
• Resolved customers issues by providing timely and effective solutions

Managing day-to-day field activities to ensure that all service milestones and overall services related to over 1000 single-family homes are met.

• Design and implement strategies, plans, processes, and procedures
• Contain costs and expenditures
• Analyze and interpret data and metrics relative to performance targets
• Supervise all teams and encourage maximum performance and dedication to work
• Oversee daily operations of various functional groups within Maintenance Services
• Manage simultaneous, multiple projects and services
• Manage relationships with partners/vendors
• Ensure consistent performance from in-house technicians and support and outside vendors
• Lead, promote and comply with all Company policies and procedures
• Prepared departmental contracts for attorney approval

• Prepared specifications, solicited bids and approved subcontracts for building services
• Monitor project schedules
• Represent owner in construction meetings, track issues, and coordinate project documentation
• Lead contractor selection/bid process
• Supervision of Capital Improvements Projects
• Decreased operating costs by 9% by implementing cost control procedures
• Generated professional networks by engaging in professional, industry and government organizations

• Supervise 27 sites with over 8,000 units in 2 states
• Monitor and manage all vendors to ensure the best value is received
• Ensure the maintenance team was properly trained
• Ensure compliance with all Federal and State laws
• Developed, reviewed, and submitted property operating and capital budgets
• Handled disciplinary actions, performance appraisals, and terminations
• Maintained a sufficient number of units market-ready at all times
• Decreased operating costs by 15% by implementing cost control procedure