Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
10
10
years of professional experience
Work History
Manager
Jimmy Johns Gourmet Subs
Athens, GA
09.2020 - Current
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with all applicable laws, regulations, industry standards.
Ensured compliance with regulatory requirements and industry standards.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Enforced customer service standards and resolved customer problems to uphold quality service.
Oversaw daily operations, maintaining efficiency and quality standards.
General Manager
Freddy's Frozen Custard & Steakburgers
Athens, GA
07.2014 - 12.2017
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Developed and implemented standard operating procedures for food service staff.
Coordinated catering services for special events within the facility.
Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
Monitored employee performance and provided feedback for improvement opportunities.
Ensured proper portioning and serving of meals according to established standards.
Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
Tracked costs associated with food production to maintain profit margins.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Delegated work to staff, setting priorities and goals.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.