Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glennisha Neal

Warren,MI

Summary

Dynamic professional with extensive experience as an Activity Director at Advocate Staffing, excelling in program development and team management. Proven ability to enhance participant engagement through innovative event planning and effective communication. Recognized for fostering teamwork and achieving high satisfaction levels, while ensuring compliance with safety protocols and promoting a culture of continuous improvement.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Activity Director

Advocate Staffing
05.2024 - Current
  • Assisted in planning and coordinating recreational activities for participants.
  • Supported team in implementing engaging programs to enhance participant experience.
  • Collaborated with staff to ensure compliance with safety and regulatory guidelines.
  • Organized materials and supplies for various activity sessions, promoting efficiency.
  • Facilitated communication between participants and staff to address needs effectively.
  • Participated in training sessions to learn best practices for activity management.

Manager of Sales and Production

Rite Aid
2023 - 2024
  • Coordinated sales and production schedules to optimize workflow efficiency.
  • Implemented inventory management systems to enhance stock accuracy and reduce waste.
  • Developed training materials for sales staff, fostering product knowledge and customer engagement.
  • Analyzed market trends to inform production decisions and align products with customer demands.
  • Collaborated with cross-functional teams to streamline communication between sales and production departments.
  • Monitored performance metrics, identifying areas for improvement in sales processes and production output.
  • Led weekly meetings to review sales forecasts and adjust production plans accordingly.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Negotiated contracts with suppliers, securing favorable pricing terms while maintaining high standards of quality control.
  • Led a team of sales representatives to exceed quarterly targets, resulting in increased market share.
  • Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
  • Implemented targeted sales campaigns that generated significant revenue increases and expanded the company''s customer base, cementing its position as a market leader in its sector.
  • Mentored junior team members, fostering their professional development and providing guidance on best practices in sales and production management.
  • Streamlined inventory management systems, reducing waste and improving order fulfillment rates.
  • Established performance metrics for sales team members, driving accountability and fostering a culture of continuous improvement.
  • Delivered key presentations to stakeholders, effectively communicating progress towards organizational goals and highlighting areas for improvement.
  • Spearheaded the development of new marketing materials that effectively communicated product value propositions, leading to increased brand awareness and sales leads.
  • Analyzed market trends and competitor offerings to identify opportunities for growth and expansion.
  • Collaborated with cross-functional teams to develop new products that met customer needs and captured market demand.
  • Optimized production workflows by identifying bottlenecks and implementing process improvements, boosting efficiency levels throughout the department.
  • Implemented sales training programs to improve team performance and increase overall revenue generation.
  • Developed and maintained key client relationships, ensuring long-term business partnerships and repeat customers.
  • Coordinated production schedules to ensure timely delivery of high-quality products to customers.
  • Conducted regular market research initiatives aimed at better understanding current industry trends as well as potential emerging opportunities which could be leveraged by our organization moving forward – information gathered proved invaluable when formulating future strategic plans aimed at driving business growth.
  • Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.
  • Managed production processes for optimal efficiency, reducing costs and improving product quality.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Facilitated business by implementing practical networking techniques.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Drove sales by developing multi-million dollar contract sales.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Direct Care Worker

Heavenly Comfort
05.2022 - 2024
  • Provided compassionate care to clients, ensuring comfort and safety in daily activities.
  • Assisted with personal hygiene routines, fostering dignity and respect for each individual.
  • Implemented activity schedules tailored to clients' needs, promoting engagement and well-being.
  • Monitored and documented client health and behavior changes for accurate reporting to healthcare teams.
  • Collaborated with multidisciplinary teams, contributing insights on client progress and care strategies.
  • Trained new staff on best practices for direct care, enhancing team efficiency and service quality.
  • Advocated for clients' needs, ensuring access to appropriate resources and support services.
  • Maintained a clean and safe environment, adhering to all health and safety regulations consistently.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
  • Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
  • Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Documented vitals, behaviors, and medications in client medical records.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Monitored vital signs regularly to track patient health status, promptly reporting any changes or concerns to healthcare professionals.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Caregiver

Bright Star
05.2020 - 2022
  • Provided personal care support, assisting clients with daily living activities and enhancing overall quality of life.
  • Monitored client health status, reporting changes to healthcare professionals for timely interventions.
  • Developed and maintained trusting relationships with clients, fostering a supportive and nurturing environment.
  • Assisted clients with mobility needs, ensuring safety and comfort during transportation or movement.
  • Administered prescribed medications accurately while adhering to established safety protocols and procedures.
  • Collaborated with family members to create personalized care plans that addressed individual client needs.
  • Trained new staff on best practices for caregiver responsibilities and effective communication techniques.
  • Implemented routine safety checks in client homes, ensuring compliance with health regulations and standards.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Receptionist Assistant

Clear Point
01.2020 - 09.2020
  • Managed front desk operations, ensuring positive first impressions for visitors and clients.
  • Maintained appointment schedules, coordinating effectively with both staff and clients to optimize workflow.
  • Assisted in handling incoming calls, directing inquiries to appropriate departments for efficient resolution.
  • Developed and implemented filing systems, improving document retrieval efficiency and organization.
  • Supported administration tasks including data entry and managing office supplies inventory to enhance operational productivity.
  • Collaborated with team members to streamline communication processes, fostering teamwork and collaboration within the office environment.
  • Provided excellent customer service by addressing client concerns promptly and professionally, enhancing client satisfaction levels.
  • Conducted regular office maintenance checks, ensuring a clean and welcoming environment for guests and employees alike.
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Answered central telephone system and directed calls accordingly.
  • Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
  • Greeted numerous visitors, vendors, and interview candidates.
  • Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
  • Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
  • Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
  • Ensured accurate recordkeeping of financial transactions by reconciling invoices and preparing expense reports for management review regularly.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with onboarding of new employees.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected Type payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Compiled information from files and research to satisfy information requests.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

High School Diploma -

Mumford High School
6 Mile And Myers
06.2020

Skills

  • Activity organization
  • Event planning experience
  • Organizational skills
  • Program development
  • Volunteer recruitment
  • Team management
  • Employee evaluation
  • Patient evaluations
  • Small group leadership
  • Accident response
  • Treatment coordination
  • Therapy planning
  • Event planning background
  • Emergency plan implementation
  • Participant monitoring
  • Excellent organizational skills
  • Safety promotion
  • Team leadership
  • Team building
  • Staff training
  • Budget management
  • Attention to detail
  • Conflict resolution
  • Coaching and mentoring
  • Risk management
  • Resource allocation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Safety protocols
  • Public relations
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Crowd control
  • Analytical thinking
  • Goal setting
  • Hospitality management
  • Professionalism
  • Interpersonal communication
  • Quality control
  • Public speaking
  • Strategic planning
  • Inventory control
  • Staff supervision
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Audiovisual equipment
  • Project management
  • Customer retention
  • Crisis management
  • Facility management
  • Financial reporting
  • Cultural awareness
  • Professional demeanor

Certification

  • First Aid/CPR Certified

Timeline

Activity Director

Advocate Staffing
05.2024 - Current

Direct Care Worker

Heavenly Comfort
05.2022 - 2024

Caregiver

Bright Star
05.2020 - 2022

Receptionist Assistant

Clear Point
01.2020 - 09.2020

Manager of Sales and Production

Rite Aid
2023 - 2024

High School Diploma -

Mumford High School

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Glennisha Neal