Glenn L. Smith
Summary
Dynamic Administrative Services Supervisor at State Farm Insurance with a proven track record in operational efficiency and staff development. Expert in performance monitoring and fostering teamwork, I successfully enhanced productivity and compliance while cultivating strong community partnerships. Adept at strategic planning and employee motivation, I drive continuous improvements in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Rural Carrier (ARC)
USPS, United States Postal Service
11.2024 - 10.2025
- Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
- Sorted mail accurately and efficiently, expediting the delivery process for customers.
- Performed additional tasks as needed to support full-time carriers during vacations or absences, ensuring consistent service levels were maintained for customers.
Administrative Services Supervisor
State Farm Insurance Inc | Alpharetta, GA
08.2008 - 06.2023
- Analyzed and reported on Key Performance Metrics to Administrative Services Leadership.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Adheres to enterprise policies, procedures, applicable laws, legal requirements, risk management and compliance regulations.
- Helped to create and maintain inclusive work environment conducive to employee motivation, teamwork, superior customer service, quality, confidentiality, conflict resolution and productivity.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 50 employees
- Anticipated staffing needs by analyzing workflow and strengths of employees
- Coordinated overall staffing activities for Administrative Services units
Regional Customer Liaison
Atlanta Operations Center/State Farm Insurance
07.1999 - 08.2008
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Forged and cultivated productive relationships with community members and potential partners.
Education
State Farm Leadership Course - Office And Employee Leadership Practices
Administrative Services Management School
Bloomington, ILBachelor of Science - Computer And Information Sciences
Western Michigan University
Kalamazoo, MISkills
- Operational Efficiency and Safety
- Workflow Planning/Monitoring
- Staff Training/Development
- Process Improvement Strategies
- Strategic Partnership
- High-Pressure Production Environments
- Quality Assurance and Control
- Performance Monitoring and Evaluation
- Recruiting and Hiring
- Team Leadership/Employee Motivation
- Warehouse Operations
- Regulatory Compliance
- Continuous Improvements
- Interpersonal Communications
Certification
- Chartered Life Underwriter (CLU) American College, [State Farm Insurance] - [2003]
Additional Information
Extensive Management/Leadership experience at State Farm Insurance.
Experience with EOM (Excellence in Operational Management).
Demonstrated and possess excellent team skills, both as a leader and as a team player.
Member of Toastmasters International and Catastrophe Team Member representing State Farm Insurance.
Thirty-eight (38) yrs experience at State Farm Insurance - (RETIRED in June 2023);
Timeline
Assistant Rural Carrier (ARC)
USPS, United States Postal Service
11.2024 - 10.2025
Administrative Services Supervisor
State Farm Insurance Inc | Alpharetta, GA
08.2008 - 06.2023
Regional Customer Liaison
Atlanta Operations Center/State Farm Insurance
07.1999 - 08.2008
State Farm Leadership Course - Office And Employee Leadership Practices
Administrative Services Management School
Bachelor of Science - Computer And Information Sciences
Western Michigan University