Glenn Marc Tojoy
New York,NY
Summary
Reliable, top-notch sales associate in Mens fashion luxury retail with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
12
12
years of professional experience
Work History
Courier Contractor
Gopuff
04.2020 - Current
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Drove safely at all times to avoid accidents and harm.
- Utilized GPS navigation systems to navigate faster routes.
- Contacted customers to confirm delivery details and locations.
- Escalated issues to supervisor for immediate remediation.
- Delivered packages to customer doorsteps and business offices.
Sales Associate
Nordstrom, Women's Shoes—57th/St. Columbus Circle
09.2019 - 02.2020
- Designated salesperson for Women's designer footwear. While also encouraged to suggest clients a whole wardrobe within store.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals of $2,000 to $5,000 per shift.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Stock Associate
Bloomingdale's
11.2017 - 09.2019
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Maintained stockroom records and generated reports for management.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Assistant Tailor
In-House Atilier
03.2014 - 02.2016
- Fitted and studied basted garments on customers and marked areas requiring alterations.
- Steamed and ironed fashion items in preparation for professional photo shoots.
- Discussed style lines, details and revisions with designer.
- Let out and took in seams in suits and other garments to improve fit.
- Took up and let down hems to shorten or lengthen garment parts.
- Marked finished patterns with garment size, section and style information.
- Completed fittings with models and customers and pinned garments for planned alterations.
- Met with clients to discuss design ideas, take precise measurements and determine satisfaction with finished pieces.
Salesperson
Nordstrom Mens Suiting Dept.
08.2011 - 08.2013
- Understood Mens suit, brands and properly fitting a customer.
- Listened and suggested the appropriate suit, tie, dress shirt & accessories. According to business, wedding or other personal events.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed and grew leads through repeat business and customer referrals.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals of $3,000 to $5,000 per shift.
Education
Bespoke Tailoring Certificate - Bespoke Tailoring
Saville Row Academy
London, Uk08.2014
Fashion Design & Merchandising Certificate - Fashion Design & Tailoring
Cañada Community College
Redwood City, CA05.2014
Skills
- Persuasive Selling
- Product and Service Sales
- Providing Feedback
- Time Management
- Product Merchandising
- Product Knowledge
- Corrective Actions
- Adaptable and Flexible
- Team Cooperation
- Ability to Lift 40 Pounds
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Energy and Physical Stamina
- Merchandising and Display
Languages
Tagalog-Philippines
Native or Bilingual
http://linkedin.com/in/glenn-v-tojoy-46033148
Timeline
Courier Contractor
Gopuff
04.2020 - Current
Sales Associate
Nordstrom, Women's Shoes—57th/St. Columbus Circle
09.2019 - 02.2020
Stock Associate
Bloomingdale's
11.2017 - 09.2019
Assistant Tailor
In-House Atilier
03.2014 - 02.2016
Salesperson
Nordstrom Mens Suiting Dept.
08.2011 - 08.2013
Bespoke Tailoring Certificate - Bespoke Tailoring
Saville Row Academy
Fashion Design & Merchandising Certificate - Fashion Design & Tailoring
Cañada Community College
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