Glenn O. Young
Prosper
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
35
35
years of professional experience
Work History
Chief Operating Officer
Onsite Health Diagnostics, LLC
01.2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Responsible for driving a culture of continuous improvement, establish client management excellence, streamline service processes, eliminate client pain points, create training programs for employees, instill a passion for exceeding customer expectations, all while improving customer satisfaction survey scores
- Played a key role in the merger with new laboratory partner that helped cut costs and direct impact on EBIT by over53% and increased customer satisfaction scores by27%
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during company merger.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
SVP Sales & Client Services
Onsite Health Diagnostics, LLC
01.2016 - 01.2023
- Accountable for all Sales and Client Service activities for this Healthcare Screening Company
- Responsible for driving incremental revenue while growing existing base
- Proactively engage past clients to facilitate renewed service options
- Played crucial role in helping OHD become the licensed Master Services Provider for all American Heart Association Health Screening Services
- Works seamlessly with the Operations Group to improve levels of service on the front line from initial setup to campaign conclusion
- Was crucial to helping the organization make it through the COVID Pandemic when many other competitors went out of business
- Did this by helping to develop a stream lined COVID testing location onsite by DFW airport
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Initiated strategy to drive company growth and increase market share and profitability.
President
RCW Energy Services, LLC
01.2012 - 01.2016
- Accountable for all aspects of Sales, Operational, Safety, Marketing Activities, and Federal/State law compliance issues and requirements in this start up energy sector Services Company
- Hired for due diligence research on a potential acquisition, and due to that report, was offered the position of President to help grow the organization from the bottom up
- Grew company from one region to4 regions in8 months
- Increased revenue by325% and EBITDA by145% in one year
District Manager
ARAMARK Corp. - Higher Ed Division
01.2005 - 01.2012
- Responsible for and accountable to all contracts within district covering6 states for food and facility services of16 higher education component sites, $7M in sales, $3.5M in profit over270 employees
- Full P&L accountability
- Facilitated the development of strategic operational plans aligned with individual client’s mission, vision and objectives
- Accountabilities included but were not limited to: contract negotiations, client consultation and management, financial performance, budget planning, hiring, training, new and vertical sales growth, community relations, and assist in labor relation issues
- Direct reports include2 General Managers, District Human Resource Manager,16 Directors, and a Marketing Manager
- Highlights include: successful negotiations of13 and7 year extensions at the University of Texas at Arlington and Midwestern State University worth over $114M in revenue
- Beat planned EBIT by107% AND123% respectively in2010 and2011
District Manager
ARAMARK Corp. – Correctional Services Division
01.2002 - 01.2005
- Responsible for the food service of27 sites, $16M in sales, $1.3M in profit and more than190 employees in a strict and monitored government regulated environment
- Took over a failing district with high turnover and strained financial position and in one year turned an annual loss of $50K into a profit of over $500K, winning the ARAMARK annual award for developing the best team in the line of business for2003 and for client retention in2004
- Designed and implemented a comprehensive training program in collaboration with the Department of Corrections and the Aramark Training Department
- Developed the “Inmate to Workmate” course, equipping inmates with essential skills for qualified food service roles and facilitating their placement within the Aramark organization
- The program, adopted by the DoC, significantly contributed to reducing recidivism rates and provided inmates with valuable opportunities for a fresh start and career development
- As a result of this and his DoC relationship secured an8 year contract worth over $128M
- Direct reports included a General Manager and13 Directors
Regional Key Sales Manager
Nestle
01.1998 - 01.2001
- Responsible for the acquisition and development of targeted demographic partnerships and strategies to grow customer base and increase profitability
- Direct reports included13 Area Sales Representatives
- Directly responsible for153% growth in area sales acquisitions versus159% prior year
Division Leader
Nestle
01.1995 - 01.1998
- Responsible for team and individual career development of the New York City Area to include both the metro area and the suburbs for a new product line accountable for achieving annual revenue of more than $7.5 million
- Accountable for revenue growth, sales penetration, price growth, controlling inventory levels, customer service, and profitability
- Management of both union and non-union workers in very fast-paced and aggressive markets
- Direct reports included Route Salesmen and Territory Sales Coordinators
Naval Officer
United States Navy
01.1990 - 01.1995
- Logistics Officer Desert Storm, spent military career building and leading top-performing organizations worldwide
- Consistently delivered the human talent required to motivate and support multi-million dollar enterprises with critical goals and objectives required to successfully accomplish the missions
Education
Bachelor of Science -
United States Naval Academy
Annapolis, Maryland01.1990
Skills
- Senior-level leader with strong P&L, sales, and relational skills with the ability to meet unique demands
- Recognized leader and mentor who effectively manages multiple remote locations
- Top performer with proven track record in increasing revenues, improving profit contributions and maximizing customer satisfaction
- Take charge leader who resolves issues and implements solutions in fast-paced stressful conditions
- Exceptional presenter/communicator with ability to motivate diverse groups
- Highly motivated self-starter who maintains high team morale during difficult times
- Additional skills: Leadership and people development, Process improvement, Strategic planning, Cross-functional teamwork, Operations management, Organizational development, Change management, Planning and execution
Timeline
Chief Operating Officer
Onsite Health Diagnostics, LLC
01.2023 - Current
SVP Sales & Client Services
Onsite Health Diagnostics, LLC
01.2016 - 01.2023
President
RCW Energy Services, LLC
01.2012 - 01.2016
District Manager
ARAMARK Corp. - Higher Ed Division
01.2005 - 01.2012
District Manager
ARAMARK Corp. – Correctional Services Division
01.2002 - 01.2005
Regional Key Sales Manager
Nestle
01.1998 - 01.2001
Division Leader
Nestle
01.1995 - 01.1998
Naval Officer
United States Navy
01.1990 - 01.1995
Bachelor of Science -
United States Naval Academy
Similar Profiles
Brittany WilliamsBrittany Williams
BLS Instructor at Onsite Diagnostics & Safety Training LLCBLS Instructor at Onsite Diagnostics & Safety Training LLC
Jennifer GrochowskiJennifer Grochowski
Biometric Health Screener at Onsite Health DiagnosticsBiometric Health Screener at Onsite Health Diagnostics
JENNIFER BRADLEYJENNIFER BRADLEY
Account Specialist at Onsite Fitness Service, LLC.Account Specialist at Onsite Fitness Service, LLC.