Summary
Overview
Work History
Education
Skills
Timeline
Generic
Glennon Collier

Glennon Collier

Milwaukee,WI

Summary

Proven leader in operations management, adept at driving significant improvements in operational efficiency and strategic planning. At Province Of St Joseph, I spearheaded initiatives that enhanced productivity and fostered a culture of excellence, leveraging skills in process improvement and team leadership. Achieved notable cost reductions, contributing to sustained business growth.

Overview

12
12
years of professional experience

Work History

Director of Operations

Province Of St Joseph
09.2020 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.

Vice President of Operations

FAMILIA FIRST LLC
05.2017 - 08.2020
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

Managing Supervisor

All About You LLC
05.2012 - 06.2017
  • Optimized resource allocation by closely monitoring budgets and identifying areas for cost reduction.
  • Reduced employee turnover rates through the development of engaging onboarding programs and ongoing support systems.
  • Improved client satisfaction through effective communication, timely project completion, and consistent followup.
  • Delivered top-notch customer service experiences by addressing concerns promptly and finding solutions suited to individual needs.
  • Achieved departmental goals by effectively managing and mentoring a team of professionals.
  • Conducted regular performance evaluations for direct reports, providing constructive feedback and actionable steps for improvement.
  • Established clear objectives for team members, providing guidance and support to facilitate achievement of performance targets.
  • Spearheaded company-wide change management efforts, facilitating a smooth transition during periods of organizational growth or restructuring.
  • Developed strong relationships with key clients, fostering trust and long-term partnerships.
  • Enhanced overall productivity by implementing targeted training initiatives for staff members.
  • Managed vendor relationships to ensure timely deliveries while negotiating favorable contract terms that benefited the organization financially.
  • Collaborated with cross-functional teams to ensure successful project execution and delivery.
  • Championed employee engagement initiatives aimed at boosting morale, improving retention rates, and cultivating an inclusive workplace culture.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor Of Applied Arts And Science - Business Administration And Management

Grand Canyon University
Phoenix, AZ
04.2015

Associate Of Applied Business - Business Administration And Management

Milwaukee Area Technical College
Milwaukee, WI
04.2012

Skills

  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Business Management
  • Process Improvement
  • Cost Control
  • Quality Assurance
  • Leadership training
  • Workforce Planning
  • Performance Analysis
  • Schedule oversight
  • Risk Mitigation
  • Resource Allocation
  • Capital Spending
  • Operations Management
  • Teamwork and Collaboration
  • Team Leadership
  • Decision-Making
  • Staff training/development
  • Staff Management
  • Employee Development
  • Customer Service Management
  • Employee Relations
  • Business Leadership
  • Effective leader
  • Hiring and Onboarding
  • Performance Improvements
  • Performance Evaluation and Monitoring
  • Proficient in Software
  • Organizational Structuring
  • Staff hiring
  • Human Resources
  • Employee Motivation
  • Budget Development
  • Staff Development
  • Data Management
  • Customer Retention
  • P&L Management
  • Goal Setting
  • Budget Control
  • Policy Development and Enforcement
  • Management Team Building
  • Delegating Work
  • Staff Scheduling
  • Scheduling
  • Schedule Management
  • Performance Evaluations
  • Financial Oversight
  • Revenue Growth
  • Department Oversight
  • Cost Reduction
  • Program Administration
  • Inventory Control
  • Inventory Tracking and Management
  • Delegation
  • Purchasing and planning
  • Financial Management
  • Desktops, Laptops, and Mobile Devices

Timeline

Director of Operations

Province Of St Joseph
09.2020 - Current

Vice President of Operations

FAMILIA FIRST LLC
05.2017 - 08.2020

Managing Supervisor

All About You LLC
05.2012 - 06.2017

Bachelor Of Applied Arts And Science - Business Administration And Management

Grand Canyon University

Associate Of Applied Business - Business Administration And Management

Milwaukee Area Technical College

Similar Profiles

  • Joshua Smith

    Joshua SmithJoshua Smith

    Facility Supervisor at Province Of St. Joseph Of The Capuchin OrderFacility Supervisor at Province Of St. Joseph Of The Capuchin Order

    View Profile
  • Christiana Kure

    Christiana KureChristiana Kure

    Provincial Leader at Sisters of St Louis, Nigerian ProvinceProvincial Leader at Sisters of St Louis, Nigerian Province

    View Profile
  • Tommy Pham

    Tommy PhamTommy Pham

    Radiologic Technologist at Providence St. Joseph & St. Jude Heritage MedicalRadiologic Technologist at Providence St. Joseph & St. Jude Heritage Medical

    View Profile
Glennon Collier