Glenn Bennett
Staff Accountant
Statesville,NC
Summary
Highly communicative professional with more than 14 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury settings where client satisfaction is of utmost importance.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Guest Service Representative
Doubletree By Hilton Hotel
Winston-Salem, NY
03.2023 - 06.2023
- Utilized property management software proficiently for efficient guest data management and reporting purposes.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
- Upheld hotel policies and procedures by providing high level of customer service.
Product Selector
Aldi Distribution Center
Salisbury, NC
01.2022 - 07.2022
- Assisted in reducing stock discrepancies through consistent monitoring and regular inventory audits.
- Streamlined warehouse operations for increased efficiency by optimizing product organization and placement.
- Demonstrated adaptability in handling various types of products, including perishable items, fragile goods, or oversized shipments.
- Conducted regular reviews on storage conditions and optimized shelf life management strategies for perishable goods.
- Utilized advanced tracking tools to monitor inventory levels accurately and anticipate replenishment needs proactively.
- Improved order fulfilment speed through effective communication with warehouse staff and proper utilization of equipment.
Education
Associate Of Applied Science - Accounting And Business Communication
09.2010 - 06.2014
- Completed professional development in Business Communication
- Continuing education in Communication
Skills
Reservation Management
Customer Service
Financial Transactions
Computer Skills
Time management abilities
Excellent Communication
Adaptability
Interpersonal Communication
Attention to Detail
Timeline
Guest Service Representative - Doubletree By Hilton Hotel
03.2023 - 06.2023
Product Selector - Aldi Distribution Center
01.2022 - 07.2022
Monroe Community College - Associate Of Applied Science, Accounting And Business Communication
09.2010 - 06.2014