Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Glennritz Sabornido

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Unstructured Data Analyst

Manulife Business Processing Services (MBPS)
06.2021 - 05.2023
  • Remediation of Global Access from all shared folders across different domain in Asia- Appointed for Folder Access and permission clean up and folder re-structuring- Created Inventory of shared folder and its ownership and perform recertification's- Develop automations through PowerBI and Microsoft Power Automation to simplify reporting- Perform SharePoint Access clean up and recertification's- Improve ServiceNow catalog for Folder Access creation and link to IIQ- Generate various reports in Varonis DatAdvantage for any incidents and remediation's of permissions- Performing automation engine for access clean up and perform broken permission repair- Identify process issues and create Corrective Action Plans- Recommend IAM standard processes for improvements- Email Restriction and creation of Mailbox/DL inventory and certifications- Prepared comprehensive reports on assessment-based findings, outcomes, and proposals for further system security enhancement.

Unstructured Data Analyst

American International Group Inc. Shared Services (AIGSS)
10.2018 - 06.2021
  • Perform Automation and Manual Folder Access Remediation- Repair broken permission repairs- Manage and perform access recertification's to shared folders- Generate various of reports depending on the needs, example there's an incident- Onboard new servers in our collectors and removal of decommission servers- Add new shared folders in Data Privilege and identify/assign owner

Senior Security Analyst

American International Group Inc. Shared Services (AIGSS)
02.2015 - 10.2018
  • Provisioning and Deprovisioning user access through SailPoint and Active Directory- Access creation and deactivation of various user applications- Active Directory Housekeeping- Laptop/Desktop DLP Review- DLP Policy review- Manual Recertification of various applications- Email Restriction for users, mailbox, and distribution list- Create process documents of all our handle work- Create IT Security Awareness- Laptop/Desktop Audit and Disposal- Perform inhouse audit for all the IAM related works- Provide audit team artifacts of evidence during audit

Technical Support Specialist

Accent Micro Technologies Inc.
04.2012 - 01.2015
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Used ticketing systems to manage and process support actions and requests.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.

Education

Bachelor of Science in Computer Science -

Pamantasan ng Lungsod ng Muntinlupa
NBP, Reservation Muntinlupa City, Philippines
04.2012

Skills

  • Risk assessment
  • Incident response
  • Security analysis
  • Process Improvements and Creation
  • Access Permission
  • Access Certifications
  • Corrective Action Plans
  • IAM (SailPoint, Active Directory, RBAC, CyberArk, SSO, MFA and ServiceNow)
  • Knowledge of security standards (ISO 27001, HIPAA, GDPR, AML, SOX, PCI DSS)
  • Proficient in security software (Firewalls, IDS/IPS systems, etc)
  • Data Validation
  • Defect Tracking
  • Gap Analysis
  • Report Writing
  • Technical Analysis
  • Process Improvement
  • Process Mapping
  • Strong Work Ethic
  • Data Analysis
  • Attention to Detail
  • Clear and Concise Communication
  • Microsoft Access
  • Reporting Tools

Accomplishments

  • Improved relationship with Ian Corrigan by developing a comprehensive business intelligence solution to meet complex requirements.
  • Documented and resolved Global Access on shared folder with sensitive data which led to audit compliance.
  • Improved relationship with Gilbert Gregorio by developing documentations of all access review with sign off and saving artifacts for future need by audit team
  • Achieved Seamless termination process by completing simplifying the offboarding process as well as access deactivation with accuracy and efficiency.
  • Documented and resolved Inactive AD accounts and various stale application access which led to audit compliance
  • Achieved Automated Reporting through PowerBI and Power automation through effectively helping with creating and designing the process as well as providing the data needed.
  • Collaborated with team of three in the development of SharePoint Access Review process.
  • Collaborated with team of three in the development of Center of Excellence of Shared Folder Access (permission and folder structure as well as review) .
  • Achieved Seamless reporting by introducing PowerBI and Power Automation for IAM processes to easily identify which is compliant with the threshold.
  • Documented and resolved Self Identified Issues within IAM processes which led to creation of Corrective Action Plans either permanent fix or temporary.
  • Achieved Shared Folder Inventory by completing Ownership of shared folders and what type of information resides with accuracy and efficiency.
  • Achieved Practical approach of recertification's by review only happens when there is movement either the system, file or ownerships with accuracy and efficiency to end irrelevant work redundancy.

Certification

  • Ethics in Information Security - 2022
  • Effective Listening - 2022
  • SharePoint Site Owner Security Training - 2021
  • IT Security Foundations: Core Concepts - 2020
  • Privacy by Design: Data Classification - 2020
  • Varonis Certified Administrator: DatAdvantage - 2019
  • ITIL Foundation in IT Service Management - 2018
  • Certified ISO/IEC 27001 Lead Implementer - 2017
  • National Certificate II in Computer Hardware Servicing - 2010
  • Various LinkedIn Trainings

Languages

English
Full Professional

Timeline

Unstructured Data Analyst

Manulife Business Processing Services (MBPS)
06.2021 - 05.2023

Unstructured Data Analyst

American International Group Inc. Shared Services (AIGSS)
10.2018 - 06.2021

Senior Security Analyst

American International Group Inc. Shared Services (AIGSS)
02.2015 - 10.2018

Technical Support Specialist

Accent Micro Technologies Inc.
04.2012 - 01.2015

Bachelor of Science in Computer Science -

Pamantasan ng Lungsod ng Muntinlupa
Glennritz Sabornido