Glenn Walker
Idaho Falls,ID
Summary
Motivating National Sales Manager with over 20 years of experience coaching and building sales teams to reach performance goals. Focused, organized and committed to fostering high-productivity and morale. Advanced communication and presentation skills. Goal-oriented manager with distinguished experience in Automotive and Mortgage Banking industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
21
21
years of professional experience
Work History
National Sales Director
GREAT WEST FAD – FORD – LINCOLN - PERFORMANCE ACCESSORIES
2019.10 - Current
- Work directly with Ford national, regional and zone teams daily
- Supervise regional territory managers over 10 states region and 225 Dealerships
- Sell products by implementing sales plans
- Determines annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories and projecting expected sales volumes and profit for existing and new products
- Implements national sales programs by developing field sales action plans
- Maintains sales volume by tracking changing trends, economic indicators, competitors and supply and demand
- Completes national sales operational requirements by scheduling and assigning employees and following up on work results
- Maintains national staff job results by counseling and disciplining employees
- Plans, monitors, and appraises job results
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Contributes to team effort by accomplishing related results
- Meeting sales goals, negotiation skills, selling to customer needs, motivation for sales, sales planning, building relationships, coaching, managing processes, market knowledge, developing budgets, staffing, adaptive and advanced computer skills
- 2020 #1 FAD in the Nation % to objective.
GENERAL MANAGER / EXECUTIVE MANAGER
LITHIA CHEVROLET OF TWIN FALLS
2019.01 - 2019.10
- My role was to oversee various departments to ensure the profitability of the dealership
- In this role, I have overseen the sales department, service and parts, body shop and accounting and finance
- My responsibilities include motivating employees, planning events and promotions, and ensuring customer satisfaction
- I also hired employees for upper-level positions like sales, finance, and service managers
- I established goals for the dealership, oversaw daily operations from an elevated perspective, and coordinated with staff members on record retention and financial analysis
- Other duties include relationship building with both employees and customers
- As an automotive general manager, I also adhered to the policies and procedures set out by the company, while making sure all employees do the same.
GENERAL MANAGER / EXECUTIVE MANAGER / VP
ST ANTHONY MOTORS CHEVROLET BUICK GMC & RIGBY CHEVROLET, Rigby
2006.02 - 2019.10
- My role was to oversee various departments to ensure the profitability of the dealership
- In this role, I have overseen the sales department, service and parts, body shop and accounting and finance
- My responsibilities include motivating employees, planning events and promotions, and ensuring customer satisfaction
- I also hired employees for upper-level positions like sales, finance, and service managers
- I established goals for the dealership, oversaw daily operations from an elevated perspective, and coordinated with staff members on record retention and financial analysis
- Other duties include relationship building with both employees and customers
- As an automotive general manager, I also adhered to the policies and procedures set out by the company, while making sure all employees do the same
- CSI Zone Sales and Service Scores consistently in 90% + range, ranked 16/132 in sales and 1/132 in service
- GM PASE/RIM Parts and service compliance 90% + in all categories
- GM Service Retention above National baseline percentage YOY
2016.01 - 2019.01
- YOY vehicle gross sales Increase 18.7%, unit increase 16.4% respectfully
Education
No Degree - Business Management
BYU - Idaho
Rexburg, ID12.2000
General Manager Power Pack Training - General Manager Training
NADA University
McLean, VA10.2011
GM Mark of Excellence award - undefined
Skills
- P&L Management
- Business Growth and Retention
- Team Building
- New / Used Vehicles
- Advertising and Marketing
- Crisis Management
- Presentations and Training
- Budgeting and Expense Control
- Development and Motivation
- Profitability Assessments
- Sales Records Management
- KPI Tracking
Accomplishments
- Supervised teams of over 100 staff members.
- Used Microsoft Excel to develop Sales tracking spreadsheets.
- Achieved RMA process by introducing Airtable for Returns.
Affiliations
St Anthony Rotary Club – Past President
Jefferson School District 251 Education Foundation – Former Board Member\Vice Chair
Madison Economic Development Company – Former President \ CEO
Rexburg Kiwanis Club – Past President
Church Mission – Pennsylvania, Pittsburgh
Eagle Scout
Timeline
National Sales Director
GREAT WEST FAD – FORD – LINCOLN - PERFORMANCE ACCESSORIES
2019.10 - Current
GENERAL MANAGER / EXECUTIVE MANAGER
LITHIA CHEVROLET OF TWIN FALLS
2019.01 - 2019.10
2016.01 - 2019.01
GENERAL MANAGER / EXECUTIVE MANAGER / VP
ST ANTHONY MOTORS CHEVROLET BUICK GMC & RIGBY CHEVROLET, Rigby
2006.02 - 2019.10
No Degree - Business Management
BYU - Idaho
General Manager Power Pack Training - General Manager Training
NADA University
GM Mark of Excellence award - undefined
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