Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
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Glenny Medina

New Windsor,NY

Summary

Goal-oriented individual pursuing secure role to apply exceptional organizational and customer service capabilities.

Overview

24
24
years of professional experience

Work History

Boutique Owner

Estilo Muneca Boutique
08.2020 - Current
  • Cultivated loyal customer base through exceptional service delivery.
  • Developed and executed marketing strategies to enhance revenue and support growth.
  • Managed pricing for products by analyzing costs and competitive landscape.
  • Maintained accurate records for production, inventory, income, and expenses.
  • Reconciled daily sales, prepared bank deposits, and analyzed financial reports.
  • Represented brand aesthetic through personal styling and promotional attire.
  • Leveraged social media platforms to amplify brand identity and drive sales.

Director

Poughkeepsie Performing Arts Academy
02.2022 - 03.2024
  • Streamlined management of staff, financials, and key performance indicators to enhance business operations.
  • Monitored household payments, contacting parents promptly regarding overdue accounts.
  • Maintained organized office environment to support efficiency and meet performance objectives.
  • Coordinated and scheduled office functions to optimize employee activities and productivity.

Executive Assistant

Boys and Girls Club of Newburgh
02.2022 - 03.2024
  • Coordinated travel and hotel arrangements for meetings, conferences, and seminars.
  • Managed daily invoices, reports, and proposals to ensure accurate financial tracking.
  • Tracked expenses to comply with company budget requirements.
  • Updated and entered member information into database systems for efficient record-keeping.
  • Maintained proper accounting procedures to support auditing processes.
  • Developed and organized filing systems, both digital and paper-based, for records and reports.

Insurance Sales Agent

State Farm
07.2008 - 03.2020
  • Explained product features and service advantages to potential customers, addressing inquiries effectively.
  • Upsold products to policyholders and new clients, enhancing revenue generation.
  • Increased sales through consultative approach and strong relationship building with policyholders.
  • Interviewed prospective clients to assess financial needs and review existing coverage.
  • Exceeded quarterly sales and retention targets by upselling insurance products.
  • Clarified coverage options to potential policyholders while resolving concerns.
  • Coordinated with underwriters to submit forms for binder coverage acquisition.
  • Maintained up-to-date knowledge of industry trends, financial products, and best practices.

Claims Representative

Hereford Insurance Company
10.2004 - 07.2008
  • Delivered exceptional customer service to insured clients throughout entire claims process.
  • Verified policy details with policyholders and requested necessary information.
  • Assisted claimants and providers with inquiries regarding claims and benefits.
  • Communicated with insurance companies to obtain vital policy and payment information.
  • Collaborated with team members to efficiently manage high volume of claims.
  • Promoted timely service delivery by addressing customer needs during claims lifecycle.

Accounts Receivable Clerk

Teamster Local Union 272
06.2001 - 05.2004
  • Monitored accounts receivable reports for late, delinquent, or missing invoices and payments.
  • Entered and posted accounts receivable documents into accounting software efficiently.
  • Resolved customer billing issues to expedite receipt of overdue payments and maintain positive relationships.

Education

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York
New York, NY
08.2007

Skills

  • Professional demeanor
  • Phone etiquette
  • Social media proficiency
  • Excel expertise
  • Document management
  • Recordkeeping
  • Customer service
  • Supply chain ordering
  • Mail distribution
  • Verbal and written communication
  • Visitor reception
  • Bilingual communication

Education and Training

other

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Director

Poughkeepsie Performing Arts Academy
02.2022 - 03.2024

Executive Assistant

Boys and Girls Club of Newburgh
02.2022 - 03.2024

Boutique Owner

Estilo Muneca Boutique
08.2020 - Current

Insurance Sales Agent

State Farm
07.2008 - 03.2020

Claims Representative

Hereford Insurance Company
10.2004 - 07.2008

Accounts Receivable Clerk

Teamster Local Union 272
06.2001 - 05.2004

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York

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