Glenny Medina
New Windsor,NY
Summary
Goal-oriented individual pursuing secure role to apply exceptional organizational and customer service capabilities.
Overview
24
24
years of professional experience
Work History
Boutique Owner
Estilo Muneca Boutique
08.2020 - Current
- Cultivated loyal customer base through exceptional service delivery.
- Developed and executed marketing strategies to enhance revenue and support growth.
- Managed pricing for products by analyzing costs and competitive landscape.
- Maintained accurate records for production, inventory, income, and expenses.
- Reconciled daily sales, prepared bank deposits, and analyzed financial reports.
- Represented brand aesthetic through personal styling and promotional attire.
- Leveraged social media platforms to amplify brand identity and drive sales.
Director
Poughkeepsie Performing Arts Academy
02.2022 - 03.2024
- Streamlined management of staff, financials, and key performance indicators to enhance business operations.
- Monitored household payments, contacting parents promptly regarding overdue accounts.
- Maintained organized office environment to support efficiency and meet performance objectives.
- Coordinated and scheduled office functions to optimize employee activities and productivity.
Executive Assistant
Boys and Girls Club of Newburgh
02.2022 - 03.2024
- Coordinated travel and hotel arrangements for meetings, conferences, and seminars.
- Managed daily invoices, reports, and proposals to ensure accurate financial tracking.
- Tracked expenses to comply with company budget requirements.
- Updated and entered member information into database systems for efficient record-keeping.
- Maintained proper accounting procedures to support auditing processes.
- Developed and organized filing systems, both digital and paper-based, for records and reports.
Insurance Sales Agent
State Farm
07.2008 - 03.2020
- Explained product features and service advantages to potential customers, addressing inquiries effectively.
- Upsold products to policyholders and new clients, enhancing revenue generation.
- Increased sales through consultative approach and strong relationship building with policyholders.
- Interviewed prospective clients to assess financial needs and review existing coverage.
- Exceeded quarterly sales and retention targets by upselling insurance products.
- Clarified coverage options to potential policyholders while resolving concerns.
- Coordinated with underwriters to submit forms for binder coverage acquisition.
- Maintained up-to-date knowledge of industry trends, financial products, and best practices.
Claims Representative
Hereford Insurance Company
10.2004 - 07.2008
- Delivered exceptional customer service to insured clients throughout entire claims process.
- Verified policy details with policyholders and requested necessary information.
- Assisted claimants and providers with inquiries regarding claims and benefits.
- Communicated with insurance companies to obtain vital policy and payment information.
- Collaborated with team members to efficiently manage high volume of claims.
- Promoted timely service delivery by addressing customer needs during claims lifecycle.
Accounts Receivable Clerk
Teamster Local Union 272
06.2001 - 05.2004
- Monitored accounts receivable reports for late, delinquent, or missing invoices and payments.
- Entered and posted accounts receivable documents into accounting software efficiently.
- Resolved customer billing issues to expedite receipt of overdue payments and maintain positive relationships.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2007
Skills
- Professional demeanor
- Phone etiquette
- Social media proficiency
- Excel expertise
- Document management
- Recordkeeping
- Customer service
- Supply chain ordering
- Mail distribution
- Verbal and written communication
- Visitor reception
- Bilingual communication
Education and Training
other
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Director
Poughkeepsie Performing Arts Academy
02.2022 - 03.2024
Executive Assistant
Boys and Girls Club of Newburgh
02.2022 - 03.2024
Boutique Owner
Estilo Muneca Boutique
08.2020 - Current
Insurance Sales Agent
State Farm
07.2008 - 03.2020
Claims Representative
Hereford Insurance Company
10.2004 - 07.2008
Accounts Receivable Clerk
Teamster Local Union 272
06.2001 - 05.2004
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York