Glenny Palomino
Miami,USA
Summary
Accomplished and growth-focused sales and account management professional with proven success in developing long-term client relationships, driving revenue growth, and identifying strategic business opportunities. Skilled in B2B consulting, digital optimization, and property management within the travel and hospitality sectors. Recognized for maximizing partner ROI, leading high-impact initiatives, and delivering tailored solutions for high-net-worth clientele. Bilingual in English and Spanish, with a unique blend of business strategy, data analytics, and operational tech expertise.
Overview
13
13
years of professional experience
Work History
Account Manager
Booking.com
Miami, USA
01.2024 - Current
- Manage a portfolio of 200 hotel accounts, including both independent properties and major chains, representing over $60 million in annual revenue.
- Collaborate with hotel executives and revenue managers through strategic B2B consulting to increase conversions and drive performance.
- Achieved 25% year-over-year revenue growth by executing personalized optimization strategies and leveraging Booking.com tools.
- Utilize Tableau dashboards and analytics to make data-driven decisions and improve booking performance.
- Advise partners on Sponsored Listings and other marketing tools to boost visibility and ROI.
- Recognized as a Top Solutions Adopter in North America for innovative use of premium digital tools.
- Conduct regular business reviews and strategic sessions to align partner goals with platform capabilities.
- Work cross-functionally with marketing, product, and operations teams to enhance partner success.
Sales Executive
Luxury Rentals Miami Beach
Miami, USA
09.2020 - 12.2023
- Managed sales and listings for 100+ luxury vacation rentals, including The Setai, Faena, W South Beach, and 1 Hotel.
- Oversaw OTA performance (Airbnb, VRBO, Booking.com) to optimize listing visibility, occupancy, and revenue.
- Generated over $500K in monthly sales, consistently exceeding revenue targets.
- Built strong repeat business from clients, realtors, and tour operators who referred high-net-worth clients.
- Delivered customized rental solutions aligned with the luxury travel market.
- Served as the primary sales point of contact, strengthening client relationships and travel industry partnerships.
- Negotiated seasonal pricing strategies, resulting in a 15% YoY increase in revenue.
- Used PMS platforms Escapia and Track for performance tracking, channel integrations, and operational efficiency.
- Possess comprehensive knowledge of property management software, channel managers, and integrations with OTAs, ensuring streamlined distribution and optimized listing performance.
Activity Sales Agent
Expedia Local Expert
Honolulu, USA
09.2012 - 02.2020
- Sold 300+ tours and activities across Hawaii, generating over $1 million in annual revenue.
- Served as an on-site representative at Hilton Grand Vacations, converting incoming leads into high-value bookings.
- Created tailored vacation packages with a strong focus on upselling and client satisfaction.
- Attended sales events and industry functions to network and strengthen client relationships.
- Fostered partnerships with local tour operators to ensure high-quality guest experiences.
- Recognized as the top-performing sales agent on the team.
- Expert user of Aldesk and FareHarbor, optimizing inventory and booking workflows.
Skills
- Account Development & Growth
- Strategic Planning & Execution
- B2B Sales & Business Development
- Customer Success & Retention
- OTA & Digital Channel Management
- Property Management Systems (PMS)
- Client relationship building
- Data Analysis (Tableau)
- ROI Optimization
- Cross-functional collaboration
- Negotiation expertise
- Sales forecasting
Timeline
Account Manager
Booking.com
01.2024 - Current
Sales Executive
Luxury Rentals Miami Beach
09.2020 - 12.2023
Activity Sales Agent
Expedia Local Expert
09.2012 - 02.2020
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