GLENNY ROSADO
Bronx,NY
Summary
OBJECTIVE A competent individual seeking to work as a receptionist, bringing experience in scheduling appointments, operating telephone switchboard, maintaining records, and performing administrative duties. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in English/Spanish with solution-oriented approach.
Overview
10
10
years of professional experience
Work History
Representative
Uft - United Federation Of Teachers
12.2022 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Motor Vehicle Representative
Department Of Motor Vehicles
04.2022 - 12.2022
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on New York State laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Customer Service Representative/Coordination Assistant
Preferred Homecare
10.2020 - 04.2022
- Maintained clients satisfaction with forward-thinking strategies focused on addressing clients needs and resolving concerns.
- Answered clients telephone calls promptly to avoid on-hold wait times.
- Assisted clients with setting cases best fit for client and Patient.
- Responded to customer requests for uniform, hand sanitizers and face masks.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Managed clients clock ins and clock outs.
- Assisted in payroll.
Swiss Post Solution
RECEPTIONISTS
01.2020 - 09.2020
- Ensure the work area is ready to service.
- Assist visitors, both walk-ins and via phone, with the placement of classified advertisement as well as special announcements.
- Check guest in and out and well as employees.
- Coordinate and perform guest arrival.
- Host companies events.
- Answered all clients and guest questions and/or concerns in a timely manner.
- Inform staff when they have a visitor in the building before sending up.
- Assist clients and guest with a pass before escorting them they’re appointment.
- Managed identification, protection and use of data assets.
- Resolved problems, improved operations and provided exceptional service.
All Island Taxi Service
CUSTOMER SERVICE VALLEY STREAM
01.2019 - 10.2019
- Address and resolve customer complaints empathically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Book drivers in and out and Managed drivers bookings.
Teller
The Check Cashing Place
01.2017 - 05.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Merchandise Associate
Victoria's Secret PINK
10.2016 - 05.2017
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Retail Sales Associate Cashier
Sketchers
07.2015 - 06.2017
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments providing accurate charges and credits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
CITY - Fashion Design & Marketing
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY01.2022
Skills
- Telephone etiquette
- Office administration
- Decision-Making Abilities
- Sensitive Information Handling
- Cash Handling
- Bookkeeping
- Scheduling
- Verbal and written communication
- Office organization
- Customer Inquiries
- Legal Documentation
- Application Documentation
Languages
Spanish
Professional Working
Timeline
Representative
Uft - United Federation Of Teachers
12.2022 - Current
Motor Vehicle Representative
Department Of Motor Vehicles
04.2022 - 12.2022
Customer Service Representative/Coordination Assistant
Preferred Homecare
10.2020 - 04.2022
Swiss Post Solution
RECEPTIONISTS
01.2020 - 09.2020
All Island Taxi Service
CUSTOMER SERVICE VALLEY STREAM
01.2019 - 10.2019
Teller
The Check Cashing Place
01.2017 - 05.2019
Merchandise Associate
Victoria's Secret PINK
10.2016 - 05.2017
Retail Sales Associate Cashier
Sketchers
07.2015 - 06.2017
High School Diploma -
CITY - Fashion Design & Marketing
KINGSBOROUGH COMMUNITY COLLEGE
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