GLENNY ROSADO
Bronx,NY
Summary
OBJECTIVE A competent individual seeking to work as a receptionist, bringing experience in scheduling appointments, operating telephone switchboard, maintaining records, and performing administrative duties. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in English/Spanish with solution-oriented approach.
Overview
10
10
years of professional experience
Work History
Representative
Uft - United Federation Of Teachers
52 Broadway, New York, NY
12.2022 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Motor Vehicle Representative
Department Of Motor Vehicles
New York, NY
04.2022 - 12.2022
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on New York State laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Customer Service Representative/Coordination Assistant
Preferred Homecare
Brooklyn, NY
10.2020 - 04.2022
- Maintained clients satisfaction with forward-thinking strategies focused on addressing clients needs and resolving concerns.
- Answered clients telephone calls promptly to avoid on-hold wait times.
- Assisted clients with setting cases best fit for client and Patient.
- Responded to customer requests for uniform, hand sanitizers and face masks.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Managed clients clock ins and clock outs.
- Assisted in payroll.
Swiss Post Solution
RECEPTIONISTS
01.2020 - 09.2020
- Ensure the work area is ready to service.
- Assist visitors, both walk-ins and via phone, with the placement of classified advertisement as well as special announcements.
- Check guest in and out and well as employees.
- Coordinate and perform guest arrival.
- Host companies events.
- Answered all clients and guest questions and/or concerns in a timely manner.
- Inform staff when they have a visitor in the building before sending up.
- Assist clients and guest with a pass before escorting them they’re appointment.
- Managed identification, protection and use of data assets.
- Resolved problems, improved operations and provided exceptional service.
All Island Taxi Service
CUSTOMER SERVICE VALLEY STREAM
01.2019 - 10.2019
- Address and resolve customer complaints empathically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Book drivers in and out and Managed drivers bookings.
Teller
The Check Cashing Place
Bronx, NY
01.2017 - 05.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Merchandise Associate
Victoria's Secret PINK
New York, NY
10.2016 - 05.2017
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Retail Sales Associate Cashier
Sketchers
New York, NY
07.2015 - 06.2017
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments providing accurate charges and credits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
CITY - Fashion Design & Marketing
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY01.2022
Skills
- Telephone etiquette
- Office administration
- Decision-Making Abilities
- Sensitive Information Handling
- Cash Handling
- Bookkeeping
- Scheduling
- Verbal and written communication
- Office organization
- Customer Inquiries
- Legal Documentation
- Application Documentation
Languages
Spanish
Professional Working
Timeline
Representative
Uft - United Federation Of Teachers
12.2022 - Current
Motor Vehicle Representative
Department Of Motor Vehicles
04.2022 - 12.2022
Customer Service Representative/Coordination Assistant
Preferred Homecare
10.2020 - 04.2022
Swiss Post Solution
RECEPTIONISTS
01.2020 - 09.2020
All Island Taxi Service
CUSTOMER SERVICE VALLEY STREAM
01.2019 - 10.2019
Teller
The Check Cashing Place
01.2017 - 05.2019
Merchandise Associate
Victoria's Secret PINK
10.2016 - 05.2017
Retail Sales Associate Cashier
Sketchers
07.2015 - 06.2017
High School Diploma -
CITY - Fashion Design & Marketing
KINGSBOROUGH COMMUNITY COLLEGE