Source control (Git/TFS/Azure Repos)
Glen Roy Mathew
Devops Manager
Alpharetta,GA
Summary
DevOps Manager with background designing, testing and implementing infrastructure and applications. Talented performer with over 14 years of experience in providing quality software products and high customer satisfaction. Recognized consistently for performance excellence and contributions to success in software industry.
Overview
2
2
Certifications
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Assistant Consultant
Tata Consultancy Services
Alpharetta, GA
09.2017 - Current
- Worked with cross-functional design teams to migrate on-premises applications to cloud and implement DevOps to reduce cycle time and lower MTTR and planned downtime.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Implemented processes and procedures to improve overall efficiency in operations.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
- Participated in all phases of system development life cycle from requirements analysis through system implementation.
Senior Associate
Ernst & Young
Trivandrum, Kerala, India
12.2014 - 08.2017
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Increased customer satisfaction by resolving application issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Defined product functional analysis to translate customer specifications to develop product performance criteria.
- Constructed technology development plans to create value for organization.
- Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns.
Technology Analyst
Infosys Technologies
Trivandrum, Kerala, India
09.2010 - 12.2014
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Provided technical and functional recommendations based on project requirements.
- Led weekly cross-functional team meetings to drive continuous technical improvements.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Analyzed research trends, developing call-to-action plans to improve IT service effectiveness.
- Assisted with deployment issues by clarifying user questions and identifying problems, deconstructing into consumable sections and troubleshooting issues.
Senior Software Engineer
Gemini Software Solutions
Trivandrum, Kerala, India
05.2007 - 09.2010
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Planned and developed interfaces that simplified overall management and offered ease of use.
Education
Master of Computer Applications - Computer Engineering
University of Calicut
Calicut, Kerala, India 08.2003 - 11.2006
Bachelor of Science - Electronics Technology
University of Kerala
Trivandrum, Kerala 08.2000 - 06.2003
Skills
Cloud services (Azure/AWS)
undefinedSoftware
Cloud services (Azure/AWS)
CI/CD (Azure Pipeline/Jenkins)
IaC (Terraform/Ansible)
Kubernetes
Powershell Scripting
Certification
Microsoft Certified Azure DevOps Engineer
Timeline
Microsoft Certified Azure DevOps Engineer
01-2021
Microsoft Certified Azure Solutions Architect
12-2020
Assistant Consultant
Tata Consultancy Services
09.2017 - Current
Senior Associate
Ernst & Young
12.2014 - 08.2017
Technology Analyst
Infosys Technologies
09.2010 - 12.2014
Senior Software Engineer
Gemini Software Solutions
05.2007 - 09.2010
Master of Computer Applications - Computer Engineering
University of Calicut
08.2003 - 11.2006
Bachelor of Science - Electronics Technology
University of Kerala
08.2000 - 06.2003
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