Glenshell Williams
Warren,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
DTE Energy
01.2023 - 03.2024
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Representative
Amazon
04.2021 - 02.2022
- Remote Worker
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Comcast
09.2020 - 04.2021
- Remote Worker
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Osborn High School
Detroit, MI06.2018
Skills
- Call Management
- Data Entry
- Paperwork Processing
- Data Collection
- Complaint resolution
- Product Knowledge
- Active Listening
- Professional telephone demeanor
- Prioritization
- Customer Relations
- Documentation
- Follow-up skills
- Filing
Timeline
Customer Service Representative
DTE Energy
01.2023 - 03.2024
Customer Service Representative
Amazon
04.2021 - 02.2022
Customer Service Representative
Comcast
09.2020 - 04.2021
High School Diploma -
Osborn High School
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