Glentoria Henry
Gainesville,FL
Summary
Skilled nursing professional with strong background in patient care coordination, education, and healthcare management. Demonstrates expertise in clinical assessment, discharge planning, and patient advocacy. Known for fostering team collaboration, adapting to evolving needs, and delivering meaningful outcomes. Equipped with excellent communication skills, critical thinking, and ability to navigate complex healthcare systems
Overview
13
13
years of professional experience
Work History
Clinical Nurse Supervisor
HCP Home Healthcare Agency
09.2025 - Current
- Led a team of nurses to ensure compliance with patient care protocols and regulatory standards.
- Implemented staff training programs to enhance clinical skills and promote best practices in patient care.
- Monitored patient outcomes and adjusted care strategies based on ongoing evaluations and assessments.
- Coordinated daily operations of nursing staff to optimize patient care delivery and resource allocation.
- Managed the scheduling and assignment of nursing staff to ensure adequate coverage and skill mix.
- Addressed patient and family concerns promptly, ensuring a high level of satisfaction and care continuity.
- Contributed to interdisciplinary team meetings discussing individualized case management plans, leading to more effective patient treatment strategies.
- Maximized patient satisfaction through empathetic listening, addressing concerns, and fostering strong nurse-patient relationships.
- Promoted a positive work environment through effective communication, teamwork, and conflict resolution strategies.
Staff Development Nurse
TERRACE HEALTH AND REHABILITATION CENTER
07.2025 - 09.2025
- Developed and implemented staff training programs to enhance clinical skills and ensure compliance with healthcare standards.
- Conducted comprehensive needs assessments to identify training gaps and prioritize employee development initiatives.
- Coordinated onboarding processes for new employees, fostering a supportive and informative introduction to the organization.
- Facilitated ongoing education sessions to keep staff updated on best practices and regulatory changes in patient care.
- Designed and maintained a centralized Learning Management System to streamline access to training resources and documentation.
- Managed the scheduling and logistics of training sessions, ensuring minimal disruption to daily operations.
- Monitored and tracked employee progress in training programs, providing additional support where needed.
- Maintained accurate records of staff training and development activities, ensuring compliance with regulatory requirements.
REGISTERED NURSE CASE MANAGER, MANAGER
HCA HOSPITAL NORTH FLORIDA
01.2024 - 07.2025
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Participated in on-call rotations to deliver after-hours care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
REGISTERED NURSE CASE MANAGER
HCA HOSPITAL NORTH FLORIDA
09.2021 - 01.2024
- Conducted comprehensive patient assessments to identify healthcare needs and establish personalized care plans.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Facilitated effective communication between patients and healthcare providers to address care concerns and ensure clarity of treatment plans.
- Monitored patient health status regularly, adjusting care strategies to reflect any changes in condition or needs.
- Coordinated referrals to specialists and community resources, ensuring timely access to necessary care services.
- Developed and implemented patient education programs to enhance understanding of health conditions and promote self-management.
- Utilized electronic health records to maintain accurate patient documentation and track progress toward health goals.
- Conducted follow-up assessments to evaluate patient adherence to care plans and adjust interventions as necessary.
- Collaborated with multidisciplinary teams to enhance care coordination and optimize patient outcomes across settings.
- Participated in quality improvement initiatives to enhance case management processes and patient care delivery.
- Provided emotional support to patients and families, addressing psychosocial concerns and promoting overall well-being.
- Identified barriers to care access and developed strategies to mitigate challenges faced by patients.
- Streamlined discharge planning processes to ensure smooth transitions from hospital to home or other care facilities.
- Educated patients on health insurance benefits and coverage options to facilitate access to needed services.
- Created individualized care plans based on patient assessments, preferences, and treatment goals.
REGISTERED NURSE SPECIALIST
NORTH FLORIDA EVALUATION AND TREATMENT CENTER
05.2017 - 09.2021
- Conducted comprehensive patient assessments to evaluate mental health status and establish tailored care plans.
- Administered medications and monitored patient responses to treatment, ensuring adherence to protocols and safety standards.
- Participated in multi-disciplinary team meetings to review patient progress and update treatment plans based on clinical outcomes.
- Provided education to patients and families regarding mental health conditions and available treatment options.
- Managed crisis interventions, employing de-escalation techniques to ensure patient safety and well-being.
- Documented all aspects of patient care accurately in electronic health records, maintaining compliance with regulatory guidelines.
- Collaborated with social workers and psychiatrists to coordinate comprehensive care for patients with complex needs.
- Facilitated therapeutic group sessions aimed at promoting coping strategies and enhancing social skills among residents.
- Conducted regular health evaluations and adjusted care plans in response to changing patient needs and conditions.
- Trained and mentored junior nursing staff in best practices for psychiatric care and crisis management.
- Developed and implemented individualized treatment plans based on thorough assessments and patient goals.
- Monitored vital signs and mental status, documenting changes and communicating with the healthcare team as necessary.
- Provided compassionate support to patients during therapeutic interventions, fostering a trusting and healing environment.
- Developed strong rapport with patients and families, providing emotional support during difficult times.
- Collaborated with interdisciplinary healthcare teams to develop individualized patient care plans.
- Administered medications safely and accurately in accordance with established guidelines and policies.
- Utilized critical thinking skills in emergency situations, delivering prompt interventions that saved lives or prevented further complications.
- Served as a reliable resource for colleagues seeking guidance on best practices or relevant research findings to inform their own practice.
- Mentored new nursing staff, fostering a supportive work environment that promotes professional growth and development.
- Reviewed medical records and summarized care.
REGISTERED NURSE SPECIALIST
STATE OF FLORIDA DEPARTMENT OF HEALTH
07.2015 - 05.2017
- Leveraged strong communication skills in advocating for patient needs with insurance companies, healthcare providers, and community organizations.
- Facilitated timely discharge planning by proactively identifying barriers and collaborating with stakeholders to address concerns effectively.
- Coordinated seamless transitions of care between various healthcare settings, reducing fragmentation in the treatment process.
- Streamlined case management processes for enhanced efficiency and optimal resource allocation.
- Established partnerships with community agencies to streamline referrals, enhancing overall patient experience and outcomes.
- Responded promptly and professionally to patient questions and concerns.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Administered medications and treatments as prescribed by physicians.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
REGISTERED NURSE
NORTH FLORIDA REGIONAL MEDICAL CENTER
07.2012 - 07.2015
- Provided direct patient care in a fast-paced environment, ensuring adherence to established nursing protocols and standards.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Administered medications and treatments as prescribed, monitoring patient responses to ensure optimal outcomes.
- Educated patients and families about health conditions, treatment options, and self-management strategies to promote informed decision-making.
- Maintained accurate and up-to-date patient records in electronic health systems, ensuring compliance with regulatory requirements.
- Assisted with patient admissions, assessments, and discharge planning to ensure smooth transitions and continuity of care.
- Conducted routine health assessments, identifying any changes in patient conditions and adjusting care plans as necessary.
- Demonstrated strong advocacy for patients by addressing concerns and ensuring their needs were met in a timely manner.
- Implemented infection control measures and safety protocols, minimizing risks and enhancing patient safety.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
Master of Science - Healthcare Administration
Western Governors University
02.2025
Bachelor of Science - Nursing
Santa Fe College
Gainesville, FL05.2013
Bachelor of Science - Health Studies
University of Florida
05.2009
Skills
- Conflict resolution
- Compassionate care
- Clinical assessment
- Care coordination
- Quality improvement
- Staff development
- Healthcare technology
- Nurse leadership
- Patient education
- Medication administration
- Clinical quality improvement
- Recruiting and training
- Compliance monitoring
- Performance improvement
- Discharge planning
Timeline
Clinical Nurse Supervisor
HCP Home Healthcare Agency
09.2025 - Current
Staff Development Nurse
TERRACE HEALTH AND REHABILITATION CENTER
07.2025 - 09.2025
REGISTERED NURSE CASE MANAGER, MANAGER
HCA HOSPITAL NORTH FLORIDA
01.2024 - 07.2025
REGISTERED NURSE CASE MANAGER
HCA HOSPITAL NORTH FLORIDA
09.2021 - 01.2024
REGISTERED NURSE SPECIALIST
NORTH FLORIDA EVALUATION AND TREATMENT CENTER
05.2017 - 09.2021
REGISTERED NURSE SPECIALIST
STATE OF FLORIDA DEPARTMENT OF HEALTH
07.2015 - 05.2017
REGISTERED NURSE
NORTH FLORIDA REGIONAL MEDICAL CENTER
07.2012 - 07.2015
Bachelor of Science - Health Studies
University of Florida
Master of Science - Healthcare Administration
Western Governors University
Bachelor of Science - Nursing
Santa Fe College