Glenys Gonzalez
Holland,MI
Summary
Compassionate professional with background in personal care and service, skilled in empathetic communication and providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well being. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
10
10
years of professional experience
Work History
House Cleaner
M&G Cleaning Service
Holland, MI
05.2023 - Current
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned homes following specific and detailed protocols and requests.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
In-Home Nanny
Self Employed Services
Holland, MI
08.2020 - 05.2022
- Implemented daily routines to foster a structured and nurturing environment.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Provided a safe environment in the home by adhering to safety standards while caring for the children.
- Read books aloud to promote language development skills and imagination growth.
- Prepared nutritious meals and snacks to meet dietary needs and preferences.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Researched food allergies to understand and provide care and oversight.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Facilitated outdoor and physical activities to promote healthy lifestyles.
Catering Server
Hope College
Holland, Michigan
06.2015 - 11.2019
- Coordinated transportation of food and equipment to and from event locations.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with other staff members on duties assigned for each catered event.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Participated in ongoing training to enhance job skills and knowledge.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Followed proper sanitation procedures when handling food items.
- Used clear communication to relay food and drink orders to kitchen staff.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated effectively with co-workers to ensure smooth operation during events.
Education
Certified Lactation Counselor
Edulacta
Spain 12-2024
High School Diploma -
Advanced College
Puerto Rico 05-2015
Skills
- Breastfeeding support
- Emotional Support and compassionate care
- Adaptability and flexibility
- Strong work ethic
- Teamwork
- Communication, organizational and interpersonal skills
- Friendliness
- Attention to detail
- Computer skills
Languages
Spanish
Native/ Bilingual
Timeline
House Cleaner
M&G Cleaning Service
05.2023 - Current
In-Home Nanny
Self Employed Services
08.2020 - 05.2022
Catering Server
Hope College
06.2015 - 11.2019
Certified Lactation Counselor
Edulacta
High School Diploma -
Advanced College