Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glerysbeth Rivera

Summary

Dynamic HR Specialist with a proven track record at the US Army, enhancing talent management and organizational development. Skilled in Excel and Power point and adept at fostering employee relations, I've significantly reduced turnover rates. Expertise in staff management and training development has driven substantial cost reductions and efficiency improvements.

Overview

3
3
years of professional experience

Work History

Human Resources Specialist

US Army
03.2023 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Oversaw and managed hiring process and assisted human resources.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Managed payroll processing and benefits to compensate employees for service rendered.

Cashier

Shell Gas Station
11.2023 - 05.2024
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Restaurant Manager

Barrachina
03.2021 - 06.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • mastered how to track and manage profits and expanses using excel and power point.

Education

Bachelor of Science - Biology

Inter American University of Puerto Rico Fajardo
Fajardo, PR
05.2026

High School Diploma -

Stella Marques
Salinas
05.2021

Skills

  • Organizational Development
  • Talent management
  • Training development
  • Employee Retention
  • Staff Management
  • Cost Reductions
  • Risk Management
  • Succession Planning
  • Confidential Document Control
  • Contract Negotiation
  • Customer Relations
  • Wages and salary

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Shell Gas Station
11.2023 - 05.2024

Human Resources Specialist

US Army
03.2023 - Current

Restaurant Manager

Barrachina
03.2021 - 06.2022

Bachelor of Science - Biology

Inter American University of Puerto Rico Fajardo

High School Diploma -

Stella Marques

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Glerysbeth Rivera