Glinda McGlockton
Pharmacy Technician
Charlotte,NC
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Walgreens
Charlotte, NC
07.2009 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Bachelor of Arts - Apparel Retail Marketing
Kentucky State University
Frankfort, KY05.2000
Skills
- Drug Inventory Control
- Drug Inventory Management
- Insurance Billing
- Supply Restocking
- Medication Dispensing
- Workflow Optimization
- Prescription Filling
- Drug Safety
- Insurance Verification
- Drug Utilization Review
- Intravenous Admixture Preparation
- Regulatory Compliance
- Problem-Solving Skills
- Patient Education and Counseling
- OTC Recommendations
- Stocking Shelves
- Patient Confidentiality
- FDA Drug Safety Guidelines
- Medicare and Medicaid Process
- Updating Medication Histories
- Verifying Orders
- Interpreting Orders
- Receiving Incoming Supplies
- Drug Storage Procedures
- Confidentiality and HIPAA
- Operations Support
- HIPAA
- Processing Payments
- Secure Storage of Medications
- Manual and Automated Medication Dispensing
- Aseptic Techniques
- Record Preparation
- Order Verification
- Medication Therapy Management
- New Hire Onboarding
- Team Collaboration
- Medication Labels
- Interpreting and Processing Medication Orders
- Advanced Math Skills
- Answering Customer Questions
- Labeling Accuracy
- Problem Solving
- Attention to Detail
- Organizational Skills
- Drug Monitoring
- Active Listening
- Compounding Techniques
- Critical Thinking
- Pharmacy Software Proficiency
- Dosage Form Preparation
- Quality Control
- Continuous Learning
- Pharmacy Law Compliance
- Prescription Interpretation
- Drug Interaction Awareness
- Pharmaceutical Calculations
- Interpersonal Skills
- Decision Making
- Pharmacology Knowledge
- Adaptability
- Pharmacy Ethics
- Medication Storage Procedures
- Telephone Etiquette
- Order Processing
- Cross-Functional Collaboration
- Conflict Resolution
- Stress Management
- Time Management
- Healthcare Regulations
- Computer Literacy
- Patient Education
- Teamwork Abilities
- Record Keeping
- First Aid Knowledge
- Inventory Management
- Professionalism
- Drug Classification Knowledge
- Medical Terminology
- Insurance Processing
- Inventory Tracking
- HIPAA Compliance
- Patient Profile Setup
- Item Pricing
- Data Entry
- Customer Service
- Medication Documentation
- Payment Processing
- Medical Machine Maintenance
- Drug Delivery Mechanisms
- Cash Register Operations
- Wholesale Ordering
- Employee Training
- Analytical Thinking
- Customer Identification Checks
- Mathematical Aptitude
- Medical Coding
- Pharmacy and Customer Records Management
Timeline
Pharmacy Technician
Walgreens
07.2009 - Current
Bachelor of Arts - Apparel Retail Marketing
Kentucky State University