Glinda McGlockton

Pharmacy Technician

Walgreens

07.2009 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Collected co-payments or full payments from customers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Counted, measured and compounded medications following standard procedures.
Counted, measured, and compounded medications following standard procedures.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Counseled customers on medications, appropriate dosage and potential side effects.
Resolved third-party billing, computer system and customer service issues.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Set up and modified patient profiles to include current medications and insurance details.
Managed opening and closing duties for pharmacy.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.