Overview
Work History
Education
Skills
Timeline
Generic
Glinda McGlockton

Glinda McGlockton

Pharmacy Technician
Charlotte,NC

Overview

15
15
years of professional experience

Work History

Pharmacy Technician

Walgreens
07.2009 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Education

Bachelor of Arts - Apparel Retail Marketing

Kentucky State University
Frankfort, KY
05.2000

Skills

  • Drug Inventory Control
  • Drug Inventory Management
  • Insurance Billing
  • Supply Restocking
  • Medication Dispensing
  • Workflow Optimization
  • Prescription Filling
  • Drug Safety
  • Insurance Verification
  • Drug Utilization Review
  • Intravenous Admixture Preparation
  • Regulatory Compliance
  • Problem-Solving Skills
  • Patient Education and Counseling
  • OTC Recommendations
  • Stocking Shelves
  • Patient Confidentiality
  • FDA Drug Safety Guidelines
  • Medicare and Medicaid Process
  • Updating Medication Histories
  • Verifying Orders
  • Interpreting Orders
  • Receiving Incoming Supplies
  • Drug Storage Procedures
  • Confidentiality and HIPAA
  • Operations Support
  • HIPAA
  • Processing Payments
  • Secure Storage of Medications
  • Manual and Automated Medication Dispensing
  • Aseptic Techniques
  • Record Preparation
  • Order Verification
  • Medication Therapy Management
  • New Hire Onboarding
  • Team Collaboration
  • Medication Labels
  • Interpreting and Processing Medication Orders
  • Advanced Math Skills
  • Answering Customer Questions
  • Labeling Accuracy
  • Problem Solving
  • Attention to Detail
  • Organizational Skills
  • Drug Monitoring
  • Active Listening
  • Compounding Techniques
  • Critical Thinking
  • Pharmacy Software Proficiency
  • Dosage Form Preparation
  • Quality Control
  • Continuous Learning
  • Pharmacy Law Compliance
  • Prescription Interpretation
  • Drug Interaction Awareness
  • Pharmaceutical Calculations
  • Interpersonal Skills
  • Decision Making
  • Pharmacology Knowledge
  • Adaptability
  • Pharmacy Ethics
  • Medication Storage Procedures
  • Telephone Etiquette
  • Order Processing
  • Cross-Functional Collaboration
  • Conflict Resolution
  • Stress Management
  • Time Management
  • Healthcare Regulations
  • Computer Literacy
  • Patient Education
  • Teamwork Abilities
  • Record Keeping
  • First Aid Knowledge
  • Inventory Management
  • Professionalism
  • Drug Classification Knowledge
  • Medical Terminology
  • Insurance Processing
  • Inventory Tracking
  • HIPAA Compliance
  • Patient Profile Setup
  • Item Pricing
  • Data Entry
  • Customer Service
  • Medication Documentation
  • Payment Processing
  • Medical Machine Maintenance
  • Drug Delivery Mechanisms
  • Cash Register Operations
  • Wholesale Ordering
  • Employee Training
  • Analytical Thinking
  • Customer Identification Checks
  • Mathematical Aptitude
  • Medical Coding
  • Pharmacy and Customer Records Management

Timeline

Pharmacy Technician

Walgreens
07.2009 - Current

Bachelor of Arts - Apparel Retail Marketing

Kentucky State University

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