Glinerys Peralta
Chicago,IL
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
11
11
years of professional experience
Work History
Associate Director of Student Services
Merit School Of Music
10.2022 - Current
- Managing team by redirecting workload using HubSpot Report and Enrollment Report to coordinate resources according to demand vs capacity.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Led teams of up to 3 personnel, supervising daily performance as well as training and improvement plans.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Prepare Student Services Department for registration periods with Program Department's cooperation.
Student Services Associate
Merit School Of Music
07.2021 - Current
- Provide support to teachers, parents and students.
- Assists with 1,700 enrollment processes, facilitating communication and maintaining enrollment records.
- Serve as the primary point of contact for student enrollment and customer service through phone, email and in person.
- Provide support to parents, students, staff, and faculty regarding course offerings, programming, billing, and financial aid awards.
- Consult with families to formulate payment plans when needed.
- Collect and maintain accurate student records for onsite students as well as offsite student programs.
- Lead process of creating class offerings and course codes for online registration.
- Calculate and adjusts student accounts with regards to changes in class schedules and applications of awarded financial aid and/or scholarships.
- Facilitate communication with families with past-due accounts.
Administrative Secretary IV
University Of Puerto Rico Río Piedras Campus, At Psychological Research Institute And Social Science Faculty
03.2020 - 06.2021
- Managing physical and digital files related to the administrative office including: contracts, disbursement receipts, reports of achievement, purchase orders, office supply inventory, quotations, mailing.
- Align workflow and resources according to the academic and fiscal year in order to unify all programs to the institutional goals.
- Manage the subsidiary account for the Psychological Research Clinic including: cash/checks deposit report for services rendered to the Finance Department.
- Request and supervise maintenance and access systems to the building.
- Prepare agenda, minutes and coordinate meetings for directors, associate directors, researcher and project administrators and staff from different programs.
Information Officer
University Of Puerto Rico, Río Piedras Campus
01.2019 - 02.2020
- Process correspondence from the offices of: Academic Affairs, Research, Student Affairs, External and Administrative Funds.
- Facilitate orientation of local and international student graduate programs, scholarships and contracts.
- Manage processing of travel settlements, invoices, disbursement vouchers, stipends, appointments, and travel orders.
Academic Integrated Consultant
EDP University
08.2016 - 02.2018
- Contribute to student retention, increased the graduation rate and decreased student cancellations, no shows, and dropped students.
- Offer students a personalized experience by providing course recommendations relative to their academic progress and personal goals - through recommending the correct sequence of courses, approximate cost of their academic terms, and regular meetings and calls with students.
- Provided Academic Directors with the necessary courses needed to enroll new and active students in the next academic term; consultancy reports created in the terms.
- Use Campus Vue System and CRM to verify holds that prevent enrollment and increase student participation.
Registry Officer
EDP University
01.2015 - 02.2018
- Responsible for safeguarding the student’s academic records and ensuring the confidentiality and integrity of the documents contained therein, in accordance with federal regulations.
- Duties included management of registration and computerized records of all students, course timetabling, student related aspect of graduation ceremonies, management of student records, monitoring and safeguarding academic standards.
- Daily maintenance of all related transactions through the Campus Vue system.
- Offered services to professors, administrative staff and the general community.
- Award/degree certificates.
Admission Officer
EDP University
08.2013 - 02.2018
- Develop promotional activities to communicate the academic offers available and adapted in accordance to the characteristic needs of each segment of the population reached.
- Provide consultation of the available academic offers, carry out the admission process, maintain communication with applicant though admission process, schedule and conduct interviews and campus tours, maintain database of student information, collect feedback to generate student reporting.
- Assist Director with Middle State Commission on Higher Education certification.
EDP University
08.2016 - 12.2017
- Spanish Fundamentals Professor SPA0100 Student evaluation according to the methodology, constant communication, technology integration and participation in socio-humanistic events.
- Class discussion topics include course objectives and general grammar skills.
- Created and evaluated students according to established rubrics.
- Increase student creativity by integrating socio-humanistic themes.
- Promote oral and written communication.
- Comply with office hours and assist students who have doubts or academic lag.
- Carry out Socio-Humanistic activities.
Education
Masters - Business Administration
National University
Caguas, PRBachelor Degree - Business and Entrepreneurship, Marketing
Turabo University
Gurabo, PR2014
Skills
- English/Spanish
- Technical implementation
- Project Management
- Expense Control
- Resources Allocation
- Data Collection
- Staff Scheduling
- Onboarding and training
- Critical Thinking
- Programs: Campus Nexus, CRM, HubSpot
Affiliations
Team oriented, effective communicator, customer driven Related knowledge in: Human Resources, Managerial Accounting, Managerial Economics, Human Resources, Marketing Management, Digital Marketing
Timeline
Associate Director of Student Services
Merit School Of Music
10.2022 - Current
Student Services Associate
Merit School Of Music
07.2021 - Current
Administrative Secretary IV
University Of Puerto Rico Río Piedras Campus, At Psychological Research Institute And Social Science Faculty
03.2020 - 06.2021
Information Officer
University Of Puerto Rico, Río Piedras Campus
01.2019 - 02.2020
Academic Integrated Consultant
EDP University
08.2016 - 02.2018
EDP University
08.2016 - 12.2017
Registry Officer
EDP University
01.2015 - 02.2018
Admission Officer
EDP University
08.2013 - 02.2018
Masters - Business Administration
National University
Bachelor Degree - Business and Entrepreneurship, Marketing
Turabo University
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