Glo Friend
Savannah,GA
Summary
Versatile technician with expertise in troubleshooting and install of automation and security tools.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
Vivint Security and Automation
10.2022 - 07.2024
- Subject matter expert (SME) over Vivint Smarthome App, Motion Decors, Glass breaks, and Door Window Sensors.
- Created technical writing plans focused on troubleshooting our Vivint Smart Home App for our customer service team so they could better help over 1 million customers.
- Operated hand tools and power equipment efficiently and according to company safety procedures.
- Maintained company vehicle stocked with repair, replacement, and new stock.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked with low voltage electricity and wired CAT5 cables for networking.
- Installed new equipment and trained clients on the specifications and purpose of each device.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Director of Sales and Marketing
Moving Friends LLC
02.2021 - 12.2023
- Confer with customers by telephone or in person to provide information about products or services, take orders, cancel accounts, or obtain details of complaints, and compliments
- Call on prospective customers to explain company services or to solicit new business
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales team
- Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities
- Develop pricing, balancing firm objectives and customer satisfaction
Lead Driver
FedEx Express
11.2017 - 06.2020
- Managed a loop of 5 employees
- Head of address corrections
- Verify the contents of inventory loads against shipping papers
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Read maps and follow written or verbal geographic directions
- Obey traffic laws and follow established traffic and transportation procedures
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
Customer Service Manager
Dorel Home Furnishing
12.2016 - 11.2017
- Managed top customer accounts with Amazon and Target
- Confer with customers by telephone or in person to provide information services, enter orders
- Compile, sort and verify the accuracy of data before it is entered
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
Sales Manager and Lead Title Clerk
Prestige Auto Sales
01.2015 - 10.2017
- As a car saleswoman I rose sales 30% over previous 5 years and increased gross profit per car
- In charge of building relationships with customers and generating new business through marketing available extras, accessories, tag office and auto insurance
- Examine, evaluate, or process loan applications
- Recruit staff members and oversee training programs
- Network within communities to find and attract new business
- Negotiate prices or terms of sales or service agreements
- Maintain customer records, using automated systems
Education
Business
EAST GEORGIA STATE COLLEGE
01.2015
Skills
- Fault diagnosis
- Tool management
- Safety assessment
- Customer training
- Quality assurance testing
- Equipment Repair
- Electrical troubleshooting
- Teamwork and coordination
- Inventory management
Education
Statesboro, GA
Certification
- Twic card holder
- Crowd control management
- Professional defensive driving
Contact
Savannah, GA 31419
Timeline
Field Service Technician
Vivint Security and Automation
10.2022 - 07.2024
Director of Sales and Marketing
Moving Friends LLC
02.2021 - 12.2023
Lead Driver
FedEx Express
11.2017 - 06.2020
Customer Service Manager
Dorel Home Furnishing
12.2016 - 11.2017
Sales Manager and Lead Title Clerk
Prestige Auto Sales
01.2015 - 10.2017
Business
EAST GEORGIA STATE COLLEGE
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