Glodenia Finley
Summary
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
27
27
years of professional experience
Work History
Service Coordinator
Lakes Regional Community Center
2022.09 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Gathered, organized and input information into digital database.
Early Head Start Teacher
Mount Pleasant ISD
2015.11 - 2021.06
- Provided ongoing professional development for staff members by leading and modeling methods on best practices in early childhood education settings.
- Supported diverse learners by differentiating instruction to meet individual needs and abilities.
- Improved student literacy rates by implementing engaging reading activities and strategies.
- Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
Customer Service Coordinator
Bealls Dept Store
1998.02 - 2006.05
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
Education
Bachelor of Science - Criminal Justice
Jarvis Christian College
Hawkins, TX05.2020
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
Timeline
Service Coordinator
Lakes Regional Community Center
2022.09 - Current
Early Head Start Teacher
Mount Pleasant ISD
2015.11 - 2021.06
Customer Service Coordinator
Bealls Dept Store
1998.02 - 2006.05
Bachelor of Science - Criminal Justice
Jarvis Christian College
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