Glonise Dutton
Stone Mountain,GA
Summary
Friendly Wheelchair Agent possessing positive attitude and in-depth knowledge of boarding and disembarking procedures. Accommodating individual with 10+ years of experience assisting elderly, sick and injured passengers to and from assigned gates. Comfortable lifting up to 75lbs pounds and handling personal passenger luggage and baggage. Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Ambassador
CLEAR
04.2023 - Current
- Drive members enrollment by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other them members in reaching their enrollment goals
- Balancing high value with high-quality customer service and member experiences
- Consistently adhered to security procedures by validated airline documents, verifying clear members, traveler, identification, and following all security and safety protocols at all times
- Supporting managers and leadership in the training and development of new and existing team members, serving as a subject matter experts a guide on the job training
- Troubleshoot technical issues with hardware and software within the operation environment, ensure Frontline triage occurs prior to elevating to corporate support team
Auditor
ABM Janitorial and Commercial Cleaning Services
08.2022 - 12.2023
- Coordinate with AATC and General managers to ensure the airport is in its best possible state
- To ensure trash is not overflowing, check stalls, counter and stocking
- To ensure all trash and recycle receptacles are clear of debris
- To ensure dust balls, dry spills, paper towels d other debris are kept off the terminal floor
- To ensure all elevators/escalators along the concourse is clear from debris and buildup
- To ensure water fountains are being monitored frequently to ensure cleanliness
- To ensure seating areas and boarding podiums are clear of trash and that the floor/carpet is free if debris
Zone Leader
Unifi
09.2021 - 09.2022
- Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations
- Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner
- Communicates with manager concerning any problems or issues
- Schedules and conducts shift meetings
- Assists in the administration of payroll; completes shift paperwork and performs other administrative functions
- Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.)
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
Wheelchair Assistant
Unifi
04.2021 - 09.2021
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings
- Located and read airport monitors to determine arrival and departure information
- Transported over 100 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats
Supervisor
Elijah Homecare
02.2021 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Supervisor of Operations
Bumpus Adventures
05.2015 - 12.2020
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
Talent Acquisition Specialist
YMCA Daycare
01.2011 - 11.2015
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
Education
High School Diploma -
Park West High School
New York, NY06.2002
Skills
- Ticketing
- FAA regulations
- Coordinating schedules
- Customer Service Leadership
- Boarding gate procedures
- Performance improvements
Certification
- CNA
- CPR Certification
- Child Abuse Certification
- Early Childhood Certification
Timeline
Senior Ambassador
CLEAR
04.2023 - Current
Auditor
ABM Janitorial and Commercial Cleaning Services
08.2022 - 12.2023
Zone Leader
Unifi
09.2021 - 09.2022
Wheelchair Assistant
Unifi
04.2021 - 09.2021
Supervisor
Elijah Homecare
02.2021 - 09.2021
Supervisor of Operations
Bumpus Adventures
05.2015 - 12.2020
Talent Acquisition Specialist
YMCA Daycare
01.2011 - 11.2015
High School Diploma -
Park West High School
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