Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glori Gaither-Pierce

Chesapeake,VA

Summary

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Relationship Officer

Progressive Insurance
02.2023 - Current
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Created customer support strategies to increase customer retention.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Worked with clients to address and respond to client and partnership management issues.
  • Updated new and current vehicle VIN numbers on policy
  • Compared policy limits with competitors

Licensed Claims Adjuster

Geico Insurance
01.2020 - 02.2023
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Documented all investigation activity and presented reports to management.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Substantiated legitimate claims and denied unjustified claims.

Amazon Delivery Driver

Amazon
04.2018 - 01.2020
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Education

No Degree -

Norfolk State University
Norfolk, VA

High School Diploma -

Oscar Frommel Smith High School
Chesapeake
06.2012

Skills

  • Sales Proficiency
  • Account Updates
  • Training Programs
  • Proficient in Microsoft / Excel
  • Training and Mentoring
  • Schedule Management
  • Complaint Resolution
  • Data Entry

Certification

  • Licensed Cosmetologist

Timeline

Customer Relationship Officer

Progressive Insurance
02.2023 - Current

Licensed Claims Adjuster

Geico Insurance
01.2020 - 02.2023

Amazon Delivery Driver

Amazon
04.2018 - 01.2020

No Degree -

Norfolk State University

High School Diploma -

Oscar Frommel Smith High School

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Glori Gaither-Pierce