Gloria Adker
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Department of Children and Families
01.2023 - 06.2024
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
Rural Carrier Assistance
United States Postal Service
12.2022 - 01.2023
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Picked up outgoing mail from letter boxes and in person from customers.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
Residential Assistance
Children's Harbor
04.2020 - 12.2022
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
Driver Associate
Amazon
06.2021 - 08.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered approximately 500 packages daily to customer on time and in excellent condition.
Correctional Officer
Miami- Dade Corrections and Rehabilitation
12.2018 - 06.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Correctional Officer Trainee
Miami- Dade Corrections and Rehabilitation
07.2018 - 12.2018
- Scored 97% on State Officer Certification Exam
- Graduated Correctional Officer Training course with a 96% Grade Point Average
- Successfully passed firearm course
Service Lead
Winn- Dixie
12.2015 - 07.2018
- Supervise up to twenty (20) cashiers, bagger, and customer service associates
- Provide continuous attention to customers' needs in a prompt and professional manner
- Leading team members by example by serving customers with the highest level of service
- Responsible for efficiently training new cashiers
- Loaning, picking up and auditing register and safe daily
- Add/ remove employees from company's system
- Process returns and issue proper refund method
- Complete Money Orders, Western Union, Online and Instant lottery
- Ensure discarded or returned merchandise is returned to the correct area
- Keep front end tidy, orderly and free from safety hazards
- Inform customers of promotions
Customer Service Associate
Winn- Dixie
10.2015 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Cashier
Winn –Dixie
04.2015 - 10.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Sales Associate
Gap INC
05.2013 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Security Officer
Andy Frain Service
11.2012 - 07.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Stylist
Levi Strauss & Co.
03.2013 - 05.2013
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Monitored current trends to understand fashions and better serve customer needs.
Seasonal Sales Associate
Sun Life Stadium
07.2012 - 02.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Temporary Inventory Specialist
Holsen Inc. Merchandising
06.2012 - 07.2012
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Intern Secretary Assistance
Pretrial Detention Center
03.2011 - 05.2011
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Intern Administrator Assistant
Miami- Dade Boot Camp
01.2011 - 03.2011
- Collected, arranged, and input information into database system.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern Clerk Specialist
Department of Corrections
10.2010 - 12.2010
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Seasonal Secretary
Consumer Services
06.2010 - 08.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Created and updated records and files to maintain document compliance.
Seasonal Environmental Specialist
Keep Miami Beautiful
06.2009 - 08.2009
- Establish and maintain ongoing relationships with individuals in the community.
- Participate in community cleaning and restoration projects.
Volunteer Educator
Happy Kids of Overtown
09.2007 - 12.2007
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Monitored student progress and adjusted instruction to meet individual needs.
Seasonal Youth Counselor/ Sport Coordinator
I Have a Dream
06.2008 - 07.2008
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
05.2013
High School Diploma -
William H. Turner Technical High School of Arts
Miami, FL06.2011
Skills
- Teamwork and Cooperation
- Writing and verbal communication
- Documentation
- Active Learning
- Information Gathering
- Crisis situations
- Data Collection
- De-Escalation Techniques
- Conducting interviews
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Self Motivation
- Analytical Thinking
- Microsoft Office Suite
Accomplishments
- Successfully passed firearm course
- Promoted from cashier to service lead within the six months of employment
- Reduced waiting time for customers by providing quick services
- Achieved Employee of the Month after my first month of becoming employed with the company
- Followed appropriate procedures for cash handling
- Surpassed company's Item Per Minute goal by fifteen (15) percent
- Increased store Mystery Shopper rate by one hundred (100) percent
- Efficiently trained cashiers to reach company's goal of twenty- five (25) items per minute
- Reduced shrink from twelve (12) to three (3) percent
- Certified Child Welfare Protective Investigator
Certification
- Certified Child Welfare Protective Investigator
Timeline
Child Protective Investigator
Department of Children and Families
01.2023 - 06.2024
Rural Carrier Assistance
United States Postal Service
12.2022 - 01.2023
Driver Associate
Amazon
06.2021 - 08.2022
Residential Assistance
Children's Harbor
04.2020 - 12.2022
Correctional Officer
Miami- Dade Corrections and Rehabilitation
12.2018 - 06.2019
Correctional Officer Trainee
Miami- Dade Corrections and Rehabilitation
07.2018 - 12.2018
Service Lead
Winn- Dixie
12.2015 - 07.2018
Customer Service Associate
Winn- Dixie
10.2015 - 12.2015
Cashier
Winn –Dixie
04.2015 - 10.2015
Sales Associate
Gap INC
05.2013 - 01.2016
Stylist
Levi Strauss & Co.
03.2013 - 05.2013
Security Officer
Andy Frain Service
11.2012 - 07.2014
Seasonal Sales Associate
Sun Life Stadium
07.2012 - 02.2013
Temporary Inventory Specialist
Holsen Inc. Merchandising
06.2012 - 07.2012
Intern Secretary Assistance
Pretrial Detention Center
03.2011 - 05.2011
Intern Administrator Assistant
Miami- Dade Boot Camp
01.2011 - 03.2011
Intern Clerk Specialist
Department of Corrections
10.2010 - 12.2010
Seasonal Secretary
Consumer Services
06.2010 - 08.2010
Seasonal Environmental Specialist
Keep Miami Beautiful
06.2009 - 08.2009
Seasonal Youth Counselor/ Sport Coordinator
I Have a Dream
06.2008 - 07.2008
Volunteer Educator
Happy Kids of Overtown
09.2007 - 12.2007
Associate of Applied Science - Criminal Justice
Kaplan University
High School Diploma -
William H. Turner Technical High School of Arts
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