Gloria Agosto
Jacksonville,AR
Summary
Dynamic and bilingual professional with extensive experience in customer service and office administration, notably at Jacksonville Housing Authority. Proven ability to enhance client satisfaction through excellent communication and efficient payment processing. A quick learner dedicated to optimizing operations and supporting team success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Receptionist
Jacksonville Housing Authority
Jacksonville, AR
03.2024 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Pick up mail and sort mail
- Accept and enter rent payments from tenants
- Put in work orders for tenants, pull work orders
- Pull up ledgers for tenants
- Assist callers and visitors with application process, portal inquiry, waiting list
- Assist with Section 8 and Public Housing as needed with intake, and generate the waiting list
- Accept repayment agreements and log into book
Customer Service Representative
WDS Logistics
Jacksonville, AR
05.2023 - 03.2024
- Schedule transportation for pickups and deliveries for different products (refrigerator, furniture)etc.
- Keep spreadsheet of all transaction scheduled and of all documents uploaded
- Assist callers with placing pickups
- Assist warehouse manager with collecting receipts from drivers and entering all invoices
Sales Representative (WFH)
TTEC
Sherwood, AR
01.2021 - 09.2021
- Call customers and profile their needs for services and discounts
- Send any updates on accounts to customer service
- Assist the customers in any way with shipping services
Front Desk Receptionist
The Waters of North Little Rock
North Little Rock, AR
01.2018 - 01.2019
- Answer incoming phone calls
- Direct phone calls and visitors to appropriate department
- Assist visitors and / or residents as needed
- Page overhead PA system
- Scan documents
- Fax
- Set up doctor's appointments for residents
- Set up transportation for residents
- Sort mail
- Deliver mail to appropriate department or residents
- Code billing for AP's
- Assist dementia residents for activities and for church service
Education
High School Diploma -
Hartford High School
Hartford, CT06-1991
Skills
- Bilingual in Spanish
- Quick learner
- Excellent communications
- Microsoft Office
- Payment processing
Timeline
Receptionist
Jacksonville Housing Authority
03.2024 - Current
Customer Service Representative
WDS Logistics
05.2023 - 03.2024
Sales Representative (WFH)
TTEC
01.2021 - 09.2021
Front Desk Receptionist
The Waters of North Little Rock
01.2018 - 01.2019
High School Diploma -
Hartford High School
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