Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gloria Alcaraz

Tucson,AZ

Summary

Assistant Community Director with a track record of success at HSL Properties, specializing in bilingual communication and MS Office skills. Expertise in streamlining rent collection processes and improving resident satisfaction through outstanding service. Proven ability to manage legal compliance and build strong community relationships, facilitating smooth lease transitions and quick resolution of customer issues.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Community Director

HSL Properties
08.2021 - Current
  • Show, lease and move in prospective residents.
  • Maintained excellent customer service relationships with residents, vendors, co-workers and the community.
  • Monitor the timely reconciliation of rent collection and ensured landlord/tenant statutes are followed.
  • Assist with the turnover process with new leases and renewals.
  • Prepared and delivered all legal and formal notices with state law and company standards such as late notices, lease violations, evictions.
  • Entered monthly invoices.
  • Assist with customer complaints ensure they are handled promptly and appropriately.

Assistant Community Director

SB Properties
Tucson, USA
09.2024 - 05.2025
  • Managed seven properties in Tucson, ensuring compliance with landlord/tenant statutes.
  • Facilitated leasing process by showcasing units to prospective residents.
  • Maintained strong relationships with residents, vendors, co-workers, and the community.
  • Monitored timely reconciliation of rent collections to optimize cash flow.
  • Assisted in turnover processes for new leases and renewals efficiently.
  • Prepared and delivered legal notices adhering to state laws and company standards.
  • Entered monthly invoices accurately to maintain financial records.
  • Resolved customer complaints promptly to uphold high service standards.

Assistant Community Director

Asset Management
10.2023 - 09.2024
  • Show, lease and move in prospective residents.
  • Maintained excellent customer service relationships with residents, vendors, co-workers and the community.
  • Monitor the timely reconciliation of rent collection and ensured landlord/tenant statutes are followed.
  • Assist with the turnover process with new leases and renewals.
  • Prepared and delivered all legal and formal notices with state law and company standards such as late notices, lease violations, evictions.
  • Entered monthly invoices.
  • Assist with customer complaints ensure they are handled promptly and appropriately.

Pawnbroker

Cash Box Jewelry
09.2019 - 03.2021
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Cleaned and stocked outgoing merchandise.
  • Evaluated customer belongings to provide a price quote of a loan or purchase.
  • Counted my cash drawer before and after shift.
  • Made daily sales in jewelry and general merchandise.

Team Assistant

Drive Team
01.2019 - 09.2019
  • Responsible for cleaning buckets and cleaning supplies.
  • Helped team lead supervised in homes.
  • Rotated cleaning kitchen, bathrooms, dusting, and vacuuming.
  • Responsible for taking the team out when team leader was not in.

Pawnbroker

USA Pawn & Jewelry
Tucson, USA
02.2015 - 06.2018
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Helped drive sales goals and achieve monthly quotas.

Janitor

Commercial Building and Maintenance Company
Tucson, USA
04.2011 - 05.2012
  • Maintained positive relationships with all customers.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Made sure all bathrooms were stocked and cleaned.
  • Took out all trash in the building.
  • Vacuumed, swept, mopped.

Medical Assistant

Tucson Vascular Surgery
Tucson, USA
08.2007 - 05.2009
  • Screened patients for medical care, allergies, medication/surgical history, and updated them in the electronic health record.
  • Assisted Physician in exam-room by taking vitals, removing sutures, unwrapped and unwrapped wounds, administered vaccinations, and scheduling appointments.
  • Prepared charts for upcoming clinics, collected lab work.
  • Sent out referrals and prescriptions.

Medical Assistant (Externship)

West Horizon Medical Center
Tucson, USA
01.2007 - 02.2007
  • Roomed patients, took vitals, gave injections, prepared patients for procedures.
  • Pulled and prepped charts.
  • Filled out and sent lab orders.
  • Stocked rooms with supplies.

Education

General Education Diploma -

Pima Community College
Tucson, AZ
05.2012

Diploma - Medical Assisting (Clinical / Administrative)

International Institute of the Americas
Tucson, AZ
02.2007

Medical Assistant - Externship

West Horizon Medical center
Tucson, AZ
02.2007

Skills

  • Bilingual communication in Spanish and English
  • MS Office proficiency
  • Typing speed of 20 wpm

Certification

  • HIPAA
  • BLS
  • First Aid
  • Fingerprint Clearance Card

Timeline

Assistant Community Director

SB Properties
09.2024 - 05.2025

Assistant Community Director

Asset Management
10.2023 - 09.2024

Assistant Community Director

HSL Properties
08.2021 - Current

Pawnbroker

Cash Box Jewelry
09.2019 - 03.2021

Team Assistant

Drive Team
01.2019 - 09.2019

Pawnbroker

USA Pawn & Jewelry
02.2015 - 06.2018

Janitor

Commercial Building and Maintenance Company
04.2011 - 05.2012

Medical Assistant

Tucson Vascular Surgery
08.2007 - 05.2009

Medical Assistant (Externship)

West Horizon Medical Center
01.2007 - 02.2007

General Education Diploma -

Pima Community College

Diploma - Medical Assisting (Clinical / Administrative)

International Institute of the Americas

Medical Assistant - Externship

West Horizon Medical center

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