Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Anum

Gloria Anum

Forney,TX

Summary

Proven Leave of Absence Specialist at Alight Solutions, adept in absence management and employee relations, significantly enhancing compliance and employee satisfaction. Skilled in Workday and effective communication, strategic planning and problem-solving aptitude led to a 30% improvement in leave process efficiency. Excel in building relationships and policy development, ensuring seamless HR operations. Compassionate Leave of Absence Specialist known for high productivity and efficient task completion. Bring specialized skills in FMLA/ADA compliance, case management, and policy development to each role. Excel in communication, empathy, and problem-solving, ensuring seamless leave processes for employees while upholding organizational policies.

Specialize in talent acquisition and human resources management. Implemented successful recruitment strategies, managed diverse candidate pools, and facilitated efficient hiring processes in previous roles. Strong communication skills, adept at building relationships with internal teams and potential candidates. Showcased leadership by improving overall recruitment process to increase efficiency and candidate quality. Empathetic Child Support Specialist known for high productivity and efficient task completion. Skilled in case management, conflict resolution, and policy adherence, ensuring smooth operations in sensitive environments. Excel in communication, problem-solving, and empathy, making positive impacts on families' lives through dedicated service.

Resourceful Front Desk Manager known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and administrative support. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and superior guest satisfaction. Motivated University Teaching Assistant with a rich background in academic curriculum development and student engagement strategies. Strengths include comprehensive knowledge of pedagogical theories, effective communication skills, and ability to foster collaborative learning environments. Previous roles have seen successful implementation of innovative teaching methods leading to enhanced student understanding and participation. Obtain the ability to learn new task quickly,and will represent any organization with a friendly, and professional demeanor at all times. Authorized to work in the US for any employer.

Overview

9
9
years of professional experience

Work History

Leave of Absence Specialist

Alight Solutions
01.2022 - Current
  • Assisted employees with their leave of absence requests, including providing information on the process and requirements.
  • Maintained databases related to employee's leaves of absences, including tracking duration, type, status and reason for each leave request.
  • Responded promptly to complaints from employees regarding their rights during a period of leave.
  • Created and maintained employee records related to leaves of absences in accordance with company policies and procedures.
  • Collaborated with Human Resources department in order to ensure that all necessary documents are completed accurately prior to granting an employee's request for a leave.
  • Researched and responded to inquiries from employees about their rights during a period of leave.
  • Participated in meetings between managers and employees seeking information regarding their rights under different types of leaves.
  • Advised management on best practices related to granting or denying employee's requests for extended leaves.
  • Processed paperwork for FMLA, ADA, workers' compensation and other types of leave of absences.
  • Conducted research on state and federal laws regarding leave of absence regulations.
  • Monitored expiration dates for all leaves taken by employees and alerted management when approaching deadlines.
  • Drafted letters to employees confirming their eligibility for leave of absence benefits.
  • Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
  • Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.

Recruitment Specialist

Alphalete Marketing
03.2021 - 06.2021
  • Utilized social media platforms to engage passive job seekers.
  • Conducted initial phone screenings with prospective candidates.
  • Identified potential candidates through job postings, online databases, and referrals.
  • Created and maintained database of candidate information.
  • Ensured compliance with federal and state employment laws when making hiring decisions.
  • Monitored performance of current employees against established standards; provided coaching when needed.
  • Reviewed resumes and selected qualified applicants for further evaluation.
  • Provided feedback to unsuccessful applicants regarding their qualifications and hiring process.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Analyzed data from applicant tracking systems to identify trends in recruitment process.
  • Collaborated with managers to understand job requirements and develop effective sourcing strategies.
  • Provided exceptional candidate experience throughout recruitment process, maintaining consistent communication and transparency.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.

Child Support Assistant

Falcontek / Maximus
07.2020 - 03.2021
  • Collected data from various sources in order to track payments made by non-custodial parents.
  • Assisted clients with filing paperwork for child support orders.
  • Processed payments from non-custodial parents, ensuring accuracy of amounts and records.
  • Prepared legal documents, such as summonses, subpoenas, and motions when needed.
  • Generated reports related to case statuses and payment history.
  • Drafted letters and notices sent out by agency regarding changes in payments or deadlines.
  • Advised custodial parents on steps they can take if payments are not received timely.
  • Researched court records to verify or update client information.
  • Verified and updated client's financial information in systems.
  • Provided guidance to clients on how best to resolve their issues related to child support matters.
  • Educated clients about their rights and responsibilities under applicable state law concerning child support issues.
  • Provided customer service to clients regarding their child support cases.
  • Reviewed applications for government benefits related to child support cases.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Collaborated with social workers to support patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Ensured compliance with state and federal regulations by staying updated on changes in child support laws.
  • Coordinated appointment scheduling and calendar management for case managers, optimizing time management and productivity within team setting.
  • Contributed to high level of customer satisfaction by consistently delivering prompt responses to inquiries from clients or other stakeholders involved in all processes.

Front Desk Manager

Baymont Inn & Suit Hotel
06.2018 - 07.2020
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Assisted with training new staff members on front desk procedures and policies.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Ensured the front desk area was clean and presentable at all times.
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Greeted guests upon arrival and checked them in to their rooms.
  • Developed systems for tracking customer preferences to improve customer satisfaction ratings.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Maintained up-to-date knowledge of hotel services, amenities and promotions.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Balanced hotel accounts at end of each shift.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

University Teaching Assistant

Langston University
08.2015 - 12.2018
  • Assisted professors with course preparation, ensuring timely delivery of materials and efficient use of resources.
  • Mentored incoming teaching assistants, sharing best practices and strategies for effectively managing classroom dynamics and supporting student success.
  • Evaluated student presentations for clarity, accuracy, and depth of understanding, offering constructive feedback for improvement efforts.
  • Reviewed student essays for grammar and content accuracy.
  • Advised students on study skills, time management techniques, test preparation strategies.
  • Organized office hours for additional student help outside of class time.
  • Assisted faculty members with administrative tasks such as tracking grades, preparing reports.
  • Conducted research projects with faculty members.
  • Reviewed course syllabi prior to each semester's start date.
  • Assisted in developing and grading assignments, exams, and quizzes.
  • Provided feedback on student performance throughout the semester.
  • Attended lectures to provide assistance to students with questions or concerns.
  • Provided academic support by tutoring individual students in various courses.
  • Evaluated and graded examinations, assignments or papers and recorded grades.
  • Supported faculty clerical needs by preparing class materials, collecting assignments, and completing other tasks.
  • Ordered or obtained materials for classes.
  • Tutored or mentored students in need of additional instruction.
  • Scheduled and maintained regular office hours to meet with students.
  • Met with supervisors to discuss grades or complete grade-related paperwork.
  • Served as a reliable resource for students seeking academic guidance, leading to improved confidence and performance in coursework.

Education

Bachelor of Science - Health Education

Langston University
Langston, OK
06.2019

Skills

  • Absence Management
  • Timekeeping Systems
  • Employee Relations
  • Benefits Administration
  • CC Recruitment
  • Retention management
  • New Hire Onboarding
  • Decision-Making
  • Relationship Building
  • Attention to Detail
  • Time Tracking and Payroll Administration
  • Candidate Searching
  • Professional Development
  • Human Resources Management Systems
  • Affirmative Action Guidelines
  • Problem-Solving
  • Strategic Planning
  • Professional Demeanor
  • Applicant Qualification
  • In-Person and Telephone Interviewing
  • New Hire Orientation
  • Time Management
  • Policy Development
  • Effective Communication
  • Employment Data Tracking
  • Data Collection
  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Credit card payment processing
  • Dispute Resolution
  • Customer consulting
  • Customer Service
  • Account Management
  • Microsoft Office
  • Workday
  • ATS (Applicant Tracking System)
  • Confluence
  • Oracle
  • LeavePro
  • Timesheet Processing
  • Payment verification
  • Client Relationships
  • Office Administration
  • Recordkeeping
  • Project Management
  • Resume scanning
  • Client Relationship Management
  • Candidate Screening
  • Contract Negotiation
  • Candidate pre-screening
  • New Hire Training
  • Team motivation
  • Interviewing Clients
  • Administrative Support
  • Hiring Requirements
  • Executive recruiting strategies
  • Administrative Skills
  • Recruiting and Sourcing
  • Compliance regulations
  • Networking
  • Public Speaking
  • Background Checks
  • Microsoft Office expertise
  • Human Resource Management Systems
  • Online Job Boards
  • HIPAA expert
  • LinkedIn Sourcing
  • Training and Onboarding

Languages

English
Native or Bilingual

Timeline

Leave of Absence Specialist

Alight Solutions
01.2022 - Current

Recruitment Specialist

Alphalete Marketing
03.2021 - 06.2021

Child Support Assistant

Falcontek / Maximus
07.2020 - 03.2021

Front Desk Manager

Baymont Inn & Suit Hotel
06.2018 - 07.2020

University Teaching Assistant

Langston University
08.2015 - 12.2018

Bachelor of Science - Health Education

Langston University
Gloria Anum