Gloria Arvizu
Gilroy,CA
Summary
Accomplished Behavior Technician with a proven track record at Social Vocational Services, enhancing client progress through individualized plans and crisis intervention. Skilled in customer service and inventory management, I significantly contributed to team success and operational efficiency. Expert in fostering positive relationships and achieving results through effective problem-solving and team collaboration.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Social Vocational Services
09.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Optical Technician
Walmart
12.2022 - 05.2024
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Manager
Gilroy Gardens Family Theme Park
09.2016 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Diploma - Real Estate
Christopher High School
Gilroy, CASkills
- Customer Service
- Relationship Building
- Inventory Tracking
- Inventory Management
- Cash Drawer Balancing
Timeline
Behavior Technician
Social Vocational Services
09.2023 - Current
Optical Technician
Walmart
12.2022 - 05.2024
Manager
Gilroy Gardens Family Theme Park
09.2016 - 09.2023
Diploma - Real Estate
Christopher High School
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