Gloria Balderrama
Duarte,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
Work History
Referral Supervisor
Optum
11.2019 - 05.2023
- Monitored workflow to improve employee time management and increase productivity.
- Frequently inspected production area to verify proper equipment operation.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Generated reports detailing findings and recommendations.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Referral Coordinator
HealthCare Partners Medical Group
04.2008 - 11.2019
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Participated in quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Labor Assistant
Alliance Environmental Systems
10.2005 - 09.2007
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
Referral Coordinator
HealthCare Partners Medical Group
11.2001 - 10.2005
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Processed referral requests from patients, doctors and other health care professionals.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Scheduled appointments with specialists on behalf of clients.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
Medical Assistant
Eaton Canyon Pediatric Group
09.1999 - 10.2001
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Worked effectively in fast-paced environments.
Education
No Degree - Medical Assisting
Bryman College
Rosemead, CABachelor of Science - Business Management
University of Phoenix
San Dimas, CA06.2013
Skills
- Data Analytics
- Disaster Recovery Planning
- Staff Management
- Issue Research
- Staff Discipline
- Dependable and Responsible
- Expectation setting
- Audit reporting
Languages
Spanish
Professional Working
Timeline
Referral Supervisor
Optum
11.2019 - 05.2023
Referral Coordinator
HealthCare Partners Medical Group
04.2008 - 11.2019
Labor Assistant
Alliance Environmental Systems
10.2005 - 09.2007
Referral Coordinator
HealthCare Partners Medical Group
11.2001 - 10.2005
Medical Assistant
Eaton Canyon Pediatric Group
09.1999 - 10.2001
No Degree - Medical Assisting
Bryman College
Bachelor of Science - Business Management
University of Phoenix
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