Performed clinical conduct events such as vital signs, EKGs, weights, monitoring meals, assisting blood collection and processing while recording data for early phase clinical research
Handling human biological samples such as blood and urine following Standard Operating Procedures (SOP)
Trained new and existing associates on clinical conduct events following SOP
Acted as Clinical Conduct Officer to oversee clinical conduct to ensure quality collection of data
Warehouse Worker
Amazon
04.2021 - 07.2021
Picked and packed groceries for Amazon Prime Now and labeled packages for delivery
Keeping areas stocked with product
Checked packages and merchandise for damage and notified vendors.
Microsoft Customer Technical Support
Education at Work
07.2019 - 04.2021
Actively listened to customers' requests, confirming full understanding before addressing concerns
Resolved problems, improved operations, and provided exceptional service
Multi-tasked by communicating with customer while researching and resolving issues by walking them through each step to ensure quick resolution for customer concern.