Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Barrera

Atascosa

Summary

Dynamic and dedicated professional with a positive attitude and strong relationship-building skills, experienced at SWISD as a Teaching Assistant. Successfully enhanced student engagement through tailored support and effective classroom management, while providing constructive feedback to foster academic growth. Proficient in CPR and first aid, ensuring a safe learning environment for all students.

Overview

19
19
years of professional experience

Work History

Teaching Assistant

SWISD
08.2017 - Current
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Participated in professional development workshops, staying current with educational best practices.

Sales Associate

Lane Bryant
06.2016 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Associate

New York & Company
09.2019 - 09.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.

Sales Manager

Lane Bryant
11.2017 - 03.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Substitute Teacher, K-5

SWISD
09.2009 - 06.2017
  • Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
  • Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
  • Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
  • Participated in professional development opportunities to stay current on best practices in education and improve teaching techniques.
  • Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Supervised lunchroom and recess activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Enforced school and class rules to maintain order in classroom.
  • Followed lesson plans designed by absent teachers.
  • Implemented classroom management techniques to maintain positive learning environment.

Store Manager

Nissi
06.2015 - 01.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Supervised guests at front counter, answering questions regarding products.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.

Sales Associate

Steve&Barrys
08.2008 - 02.2009
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Cashier

McDonald's Restaurant
06.2006 - 05.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Bachelor of Science - Psychology

Texas A&M University San Antonio
San Antonio, TX
05-2028

Skills

  • Positive attitude
  • Computer skills
  • Relationship building
  • Calm and patient demeanor
  • Complex Problem-solving
  • Classroom support
  • Effective communication
  • Helping students with special needs
  • Behavior management
  • Cleaning and sanitizing
  • Supervising student activities
  • Small group and individual assistance
  • Student engagement
  • Material preparation
  • Classroom preparation and maintenance
  • CPR and first aid
  • Small group instruction
  • Early childhood education
  • Classroom management
  • Student assessments
  • Reading and writing support

Languages

Spanish
Professional Working

Timeline

Sales Associate

New York & Company
09.2019 - 09.2020

Sales Manager

Lane Bryant
11.2017 - 03.2019

Teaching Assistant

SWISD
08.2017 - Current

Sales Associate

Lane Bryant
06.2016 - 06.2024

Store Manager

Nissi
06.2015 - 01.2017

Substitute Teacher, K-5

SWISD
09.2009 - 06.2017

Sales Associate

Steve&Barrys
08.2008 - 02.2009

Cashier

McDonald's Restaurant
06.2006 - 05.2008

Bachelor of Science - Psychology

Texas A&M University San Antonio

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